Schlage Lock disconnects when not in home network

I have a Schalge Connect lock BE469 (i think), when I first configured it with the smart things hub (v2) everything worked great, I was able to lock and unlock the door remotely, view status, ect. Since the beginning of June, I have had an issue where when I leave my home network, the lock shows as disconnected and does not respond within the app. but when I get back home (connected to my home network) everything is back to normal. My routines do not work either, as I have to manually lock and unlock.


This doesn’t make sense.

  • Which mobile App are you using (new or Classic)?
  • The Schlage Lock (Schlage Connect Z-Wave Lock) connects to your Hub, not your phone.
  • The Hub connects to the SmartThings Cloud.
  • The SmartThings App controls the lock via the SmartThings Cloud.

In other words, it does not matter where your phone is located.



I am currently having this issue as well, where I am unable to connect to Schlage app when I am not at home. Was there a solution to this?

Schlage app or SmartThings app?

The app itself. I don’t own a smart hub. Only the Schlage lock by itself

Again, I will ask… Schlage app or SmartThings app?

Schlage connect app

This forum is intended for SmartThings users so you may not get the answer you are seeking. You may want to see if there is a community forum on schlage’s website. Probably find your answers there :slight_smile:

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Ah I see. Thanks.

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