Schlage locks can be tricky.
See the community FAQ and follow Walter’s steps in post 4 exactly in the order in which he gives them even if you think you did one of them before.
I just got my ST hub today. I have many GE light switches and a few GE outlets/receptacles. I also have three Schlage Z-Wave Lever locks (FE599 I believe?) and a Linear Z-Wave Garage door opener.
Everything went perfectly until I got to the locks and garage door opener. The garage door opener paired just fine, but when I oped the door from the ST app, it opens just fine but when I try to close it, it will not close until I actually click on the device to check its status. Likewise, if I am at the device itself it will open or close just fine, but I have to go back to the list of things to get it to carry out the second command (whether it be open or close).
The Schlage locks all seemed to pair fine but only one is reporting and locks/unlocks from the app. I removed the two that were…
If that doesn’t work, it may be a defective device.