SmartThings Community

Schlage Lock - Defective (any suggestions on how to make it work)

Hi

I bought a Schlage connect lock and after failing to successfully pair that was a SmartThings Hub and Wink hub, I am looking for not so common reset options to see if someone has any suggestions on how we can make it pair.

have done factory reset.

Any pointers will be greatly appreciated!

thanks
akash

Schlage locks can be tricky. :disappointed_relieved:

See the community FAQ and follow Walter’s steps in post 4 exactly in the order in which he gives them even if you think you did one of them before.

If that doesn’t work, it may be a defective device.

Try to manually exclude the lock, then reboot the hub and then try to pair it within 5 ft of the hub.