Hi,
I’m new to this forum.
I’m the owner of a Schlage connect z-wave plus and aoetec hub which has the latest firmware update. 43.4
I’ve noticed that the notifications from deadbolt are incomplet, the data is incomplete in the log so I don’t know which user unlocked the door.
And I’m no longer receiving notifications on my iPhone when the door is unlocked. The app is up to date.
Any idea to fix these issue.
Maybe @RBoy can help here.
RBoy
(www.rboyapps.com - Making SmartThings Easy!)
June 26, 2022, 1:48pm
5
It’s a common issue with Schlage locks. They’re susceptible to packet loss in the mesh. Try putting in new batteries and a buffering repeater close to the lock
Absolutely right JD. This question is the number 1 question we get from users in many different forms.
I’ll outline the most common symptoms folks experience when using locks:
My lock is 5ft from my hub
I can see the lock/unlock events in the history but I don’t see the user code/name
I can lock/unlock using my mobile app but my codes aren’t being programmed
Some of my codes are being programmed while others aren’t
My codes are being programmed but I’m not getting notifications/actions aren’t being executed when the codes are used
It works in the mornings but not in the evenings
It was working till recently and now it’s having trouble
I moved my lock closer/next to my hub but I’m still having issues
One of my locks is working perfectly, the other one (closer to the hub ) is having tr…
Even the battery state was wrong, with new batteries, everything is working just fine!
Thank you very much!
2 Likes