Same issue here. We have had this keypad for at least 2 years, suddenly (yesterday) it stopped responding. A quick power cycle and it came back to life. Then a couple hours later, it was dead again. Tried brand new batteries (even though the last ones were at 83%), same thing, came back to life but only temporarily. Called Schlage, because we were within our warranty - they replaced the lock. Hooray!
Did anyone get return directions with their replacement lock? I just got mine yesterday, but no directions or return label. Or are they taking the Amazon approach of discard the old one. I emailed them back, but it seems like a 3-4 day wait period for a reply.
I have 3 of these and have the same issue with just one of them. I called Schlage and they’ve sent a replacement but I have a theory of what may be causing this to happen and was hoping everyone could confirm there instances against my theory. Of the 3 locks I have installed, 2 are located behind a store door while the 3rd lock (with the problems) is mounted on a door without a storm door. I live in MI where summers get hot and winters get cold so my theory is that because this lock is exposed to the elements and not covered by a storm door the rain, snow, hot & cold is somehow effecting the function of the keypad? So I’m curious if your problem locks are exposed to the elements, covered by a storm door or under a roof such as inside of a garage/under a porch eave?
RBoy
(www.rboyapps.com - Making SmartThings Easy!)
#45
We’ve got a few test locks setup in different conditions including this one facing the morning/afternoon sun outside with limited exposure to rain and frost for the past 6 years. So far so good.
A few things to check:
Is the keypad wire connected properly. You’ll have to disassemble the mounting and check it.
So i had this issue. Locked/unlocked via phone, key worked alarm etc, but the exterior keypad looked dead. Removing/replacing the batteries didnt do anything and the wires between interior and exterior were fine and connected. I took it apart and noticed moisture on the circuit board and corrosion on the inside of interior plate. So i took it all the way apart, (removed the circuit board) and wiped it off with a clean paper towel. I Think the water droplets on the board made the keypad invisible because once i wiped it off (it had a decent amount of water buildup) it worked just fine. I live in the south and with the hurricane elsa just went through i think the difference between the 90deg 80%+ humidity outside and the cooler inside caused the condensation to happen. So maybe give the circuit board a quick wipe down and see it it work (both sides).