Maintenance Details On Saturday, July 8th, between 12:00am and 1:00am, we will be migrating and upgrading the SmartThings cloud platform. This update will increase the resilience of the SmartThings infrastructure.
During this time, control of devices, automations, and notifications will not be available, and the Hub and mobile app will be offline for many customers. When the update is complete, your Hub will reconnect to the SmartThings platform and devices and automations will resume operating.
Whichever, I can’t get an aide here without spending a ton of money and my reliable housemate is going to be out with his girlfriend.
tgauchat
(ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)
15
So SmartThings actually feels that it is reasonable for their platform to be DOWN from 9pm to 10pm on a Friday evening (Pacific Time; the home timezone of SmartThing HQ)?
This is a time range when folks are turning on lights, control home theater systems, leaving their houses to go out on the town and expecting security to be functional, shutting off lights for early bedtime, etc?
EDIT: As pointed out in following post, there is “no good day or time” for this sort of thing. Instead:
Would be nice to have further advance notice.
Would be nice to be able to defer until time convenience to oneself. This is becoming less and less common; Skype, for example, will arbitrarily delay an important phone call by deciding to update upon startup with no option to defer the update. W.T.F.?
And, of course, the “Smart Cloud” should be engineered with redundancies and failovers to reduce (to near zero, hopefully) the need for outages.
Sigh… Of course this is just bellyaching, yet it is a non-trivial scenario that continues to hamper consumer adoption of this product.
Any hour you pick is going to be inconvenient for somebody. Which is why if you expect people to actually depend on the home automation system, you need to do one of two things:
One) allow updates to be postponed until a time convenient to the individual customer. Unfortunately, that doesn’t work with a cloud-based system or:
provide sufficient advance notice, preferably a week but certainly at least three days, so that the customer can arrange for the appropriate Plan B for their household while the outage is underway.
. Hopefully it’s for the greater good.
same thing, maybe slightly worse 