Having the issue with Robot Vacuum where it works in Smart Home but integration is broken in Smart Things on IOS. Very disappointing, I left a bad review in the app store and this was their reply.
“Hi, Ellen with SmartThings support here. I’m so sorry for the bad experience and that you didn’t have a good time working with our support team as well. I’ll look into this case specifically to make sure that our teams get your feedback. You’re correct that this is a known issue occurring on iOS devices, and I’m really sorry it’s affected your home set up this way. This isn’t at all the experience we want for you and I’m so sorry we’ve given the impression that support for iOS is even possibly prioritized below other clients. We prioritize fixes based on how much the issue impedes your usage of SmartThings, so this issue is very high priority for us to solve quickly. While I don’t know an exact ETA on the fix for this bug, I do know that we have our mobile teams actively working on it already. I completely realize that this affects some of our most loyal customers and I’ll make sure we have a note made so we can reach out to you as soon as our teams have tested and deployed a fix.”
This issue has been going on a year now, so I have zero confidence they are serious about actually resolving it. If I could I would take everything back and totally ditch Samsung. The vacuum is great by itself don’t get me wrong, but all I want to do is program my vacuum to run automatically when I leave the house.