Same problem here in my 525. In Groovy website no information is also available for the hub. I believe that ST Hub will be not able to receive any update in this situation.
Did you check if you had similar menus to the other models? If the device is faulty or offline, you might not see all the menus.
Yes, they should be able to guide you better, it seems yours is a particular issue, unfortunately, I don’t have the same permissions as them so, I cannot help you further.
Don’t worry, if this is the case, they should help you after solving the issue or at least redirect you to the corresponding team, just let them know your concerns so they are aware.
I got the update, so I guess I’ll try adding an edge device today and see what happens
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Hi to you @nayelyz since last update I can’t no longer add more device… I receive error message says, we can’t add more than 200 devices… Why??? could you help to fix that!! Thanks you.
I’m on Android
And, have you already reached out this limit? All devices are considered including the virtual ones.
Can we please get this limit increased? I’m also practically at this limit.
look like, but im not really sure i already have 200 … i will count it 1by1… but strangly i never have this type of issue before the wifi hub upgrade… and also look like error occurs only on my android phone… i also have iphone phone (who’s for my job, not my personnal, can’t really use as personnal cause job iphone , but i try over iphone and i don’t have this issue…) >> so don’t know why error on android… ??? i already try to stop, reboot my android phone… also stop and clear cache and re-install smartthings apps it’s always the samething as error over 200 devices… >> >i do search over web about this issue and get link that look like problem occurs in 2021… and be fix after sometimes… i invite you @nayelyz to see this post…
and direct link comment from @Automated_House in nov 2021…
@nayelyz waiting for your news back
Hi to you @Wajo357 i hope the will fix it… i think issue comes since update of firmware wifi hub… cause no problem before this update… and as i comment to my last message regardind this post… it’s look like the issue already been adress and fix… like around nov 2021…
AFAIK, the 200 devices limit hasn’t been changed in general. It’s not clear why some have a different value but, if you still receive this error, please contact Customer Support, they should be able to verify if you have actually reached the limit.
It can be done by following these steps:
- Enter this page
- Click on “Support” in the upper-right corner
- Check if the URL includes your region. For example,
en-ushere:https://support.smartthings.com/hc/en-us - At the bottom, select “email” and describe your issue as detailed as possible.
- Click on “submit”
Send an email to support@smartthings.com
that is great news! I wasn’t aware of that! What about the limit on Routines? I am close to the 200 limit as well! I few months ago I reached that limit and had to simplify a lot of my routines so that I could continue to use my smart home.
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That is still there as well, I think it’s 200* considering both, routines+scenes
Can we get this limit increased? That would be great! A lot of my more advanced pistons in webcore had to be simplified to dozens of smaller routines. I’m trying to move everything to routines for the eventual discontinuation of webcore.
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AFAIK the 200 device limit was only raised for the USA region. Why? I don’t know. That’s not really nayelyz problem since she’s developer support. It’s a question for someone in product management or engineering (if there’s a technical reason for it), but we very rarely see anyone from those groups in the forums anymore.
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thanks for your answer @Automated_House hope they will extend and remove this limitation for other country like Canada where i am… i just contact smartthings support hope they can fix it soon… strangly as i said no issue iphone side! only on android… im android user… and don’t have this issue before wifi-hub firmware upgrade.
It’s still only 200.
So 200 devices, can have 1 automation, pitiful.
Hello @nayelyz … my ST Wifi did not receive any update, but the email report is:
Samsung Connect Home/SmartThings WiFi Hub Firmware Update
Maintenance complete
Hub firmware version 0.43.05 has been released to the aforementioned hub models. Please contact us via support.smartthings.com if you have any questions.
So… my Hub will receive the update later?
samething for
my firmware 0.43.04
smartthings hub IM6001-V3P15 ver3
Received the email but still at 0.43.04.
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