Samsung Connect Home/SmartThings WiFi Hub Firmware Release Notes - 0.43.05

Have there been issues with this firmware upgrade?? My 3rd Gen smartthings hub running 43.04, connected via ethernet has had a solid blue light and app offline for over 24 hours. Nothing has changed with my network and I have verified internet access. I did hard reboot (unplugged 30 sec) and it went green for a minute and then back to solid blue. Any info would be appreciated, as I have a suspicion due to firmware upgrade as my system has been running flawlessly for years.
Kind Regards, Mark

This post is about SmartThing WiFi hub and its router. As far as I know, V3 Hub is another type and it’s mostly the Aeotec Hub, I think the model is IM6001-V3P01
You should report this issue to Customer Support which can be done:

  1. Through the app, Menu > report a problem
  2. Sending an email to If you receive a response saying they can’t help you because you’re not in the US, keep insisting because that’s incorrect. This email is for general support.
  3. From the SmartThings web page:
    1. Enter this page
    2. Click on “Support” in the upper-right corner
    3. Check if the URL includes your region. For example, en-us here:
    4. At the bottom, select “email” and describe your issue as detailed as possible.
    5. Click on “submit”

My apologies. Thankyou so much for the support info though. They fixed problem quickly. Kind Regards, Mark.


Anyone already received the firmware update? Is it working fine? Im still waiting for my hub to get updated

negative. Still 0.38

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Same here - still 0.38

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Me too i still doesn’t receive it… waiting for it… @nayelyz is there a way we can force the update ? or ask engineering team to force update for some users as me who’s request for it now…


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Thanks @nayelyz i finally get the update and already install few edge drivers… I will test everything in the next day!!!

I really hope Samsung Team bring back wifi hub ln the roadmap support and future development release like on v3 hub or aeotec who received frequently update hope wifi hub also received same release update frequently…

Nayelyz >>>> Is Samsung team will continue to work on future firmware release for this wifi hub ??? Thanks to let us know ?? @nayelyz

Great! Thanks for letting us know, we’ll be around in case you have any questions. Please, it would be awesome if you could post them in a new thread so this one is only related to the firmware release.

AFAIK, this update took a long time to be released because it required a lot of effort from the team, to make Edge available on this kind of device, not because they weren’t worth it (eg. if the support would stop)
In case the support of any device/integration will stop, the team will make a big announcement about it and with enough time to take action (something similar to the Groovy sunset), so don’t worry.

thanks @nayelyz for you fast reply… about future update i’m not worried about the end of support if we have something as same performance that can be replace wifi hub… the new aeotec actual hub is not so good… nothing even the new aeoctec hub is not good as the WIFI one who integrate MESH system…

if one day you will no longer support Wifi Hub hope you will release something like it as MESH system no as aeotec single, simple hub bridge… compare to many of HUB we can have with Wifi Hub… FYI for my self i just have 10 WIFI HUB (many of it i buy as second hand used one)… i know 10 is probably overkill and FYI not all are connected (some are in the box)… cause my house is pretty big but it’s not CASTLE!! so with Wifi Hub the only option of your HUB who support MESH System i don’t know why Aeotec release Hub without MESH integration…

Single point of HUB without MESH system is so OLD SCHOOL like 2015-2020… future is on MESH system network… so as i said i don’t worry about end support Wifi Hub and be advise long time before … but no other option are currently available to get same performance even the last aeotec one…

So really thanks to consider future developpement for wifi hub or work with aeotec or any other brand to release new smartthings WITH *MESH system ON… as the same as the wifi hub it’s…

This is highly subjective. I would wager most users on this forum prefer their wifi mesh system to be separate from their smart home hub, so they would consider SmartThings wifi as inferior to the regular Aeotec hub. Z-wave and zigbee form mesh networks on their own, so baking it into a wifi router doesn’t give much advantage. From the z-wave perspective, a light switch is just as good a z-wave network node as a wifi router.

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Everything is moving to Thread ultimately, with announcement of 1.3 today, everything will be interoperable including the border routers:

I think of the SmartThings WiFi hubs as an embarrassing incident in SmartThings past that it is best we allow them to quietly forget about.


11 posts were split to a new topic: [Edge drivers] Issue with the logcat and driver installation

And for model ET-WV520 models?

I have 2 ET-WV520 in the Office and 3 ET-WV525 in my Home.

I believe that my ET-WV520 are updated!

However, my ET-WV525 are not showing it data in Groovy or in the App. It is not showing even Home Monitor information in the App. I tried ST Support (1378955), they asked lots of procedures, that I did and sent them back logs… but after this (Suchitra did not answer anything).

I am sure that my hub will not update until ST Support solve this fail in my ST Wifi hub.

Same problem here in my 525. In Groovy website no information is also available for the hub. I believe that ST Hub will be not able to receive any update in this situation.

Did you check if you had similar menus to the other models? If the device is faulty or offline, you might not see all the menus.

Yes, they should be able to guide you better, it seems yours is a particular issue, unfortunately, I don’t have the same permissions as them so, I cannot help you further.

Don’t worry, if this is the case, they should help you after solving the issue or at least redirect you to the corresponding team, just let them know your concerns so they are aware.

I got the update, so I guess I’ll try adding an edge device today and see what happens