Samsung Connect Home/SmartThings WiFi Hub Firmware Release Notes - 0.35.5

[neagumarius18]

Issues with offline devices

New incident: Investigating

Beginning yesterday, April 2nd, at around 3pm UTC, some users may have begun experiencing issues with hubs and devices appearing as offline in the app. We are currently investigating and will provide updates as available.

Time posted

Apr 3, 18:02 UTC

[JDRoberts]

@theoddroo

Created an account just to ensure feedback is passed on. Was having issues with three new Multipurpose sensors adding to hub v3, but then immediately showing as offline. Tried resets numerous times. In the end, suspected my v3 might be done for, so I removed it and decided to start using my Smartthings Wifi hub for zigbee things. Only now, nothing gets added at all. When trying to add a new device, the app tells me I need to connect a compatible hub. Rebooted many times and realized that the smartthings hub on the Smartthings wifi only stays online for about a minute after boot… any news on a fix for this?

This is a platform wide issue. It’s not just you. This has now been posted to the status page as well.

Devices added in April 2021 show online in IDE, offline in automations and app (both physical and virtual devices)

Many different people in both the US and UK reporting that many different kinds of devices, both physical and virtual, are showing as online in the groovy platform, including the IDE, but off-line in the app. This is happening to devices that were added recently, regardless of the type of device and regardless of whether it previously worked. So far it has been reported for some Z wave devices, some zigbee devices, and several different types of virtual devices. No idea what the problem is, and no workarounds have been reported yet, but it’s definitely real. Here’s one thread with particularly good screenshots. Note that the devices affected include one mains powered and one battery powered Z wave device, both using a stock DTH. If this is a physical device usi…

@mjfendley

[neagumarius18]

Issues with offline devices

Incident status: Identified

We have identified the cause of the issue and are currently taking corrective actions. We will update this post once the issue is fully resolved.

Time posted

Apr 3, 19:09 UTC

[neagumarius18]

Issues with offline devices

Incident resolved

The issues with hubs and devices appearing as offline in the app have been resolved. Please contact us via support.smartthings.com if you have any questions.

Time posted

Apr 3, 19:50 UTC

[kyleg001 (Kyle G)]

This is working for me now. Just have to add all of my devices back.

[neagumarius18]

Yes, all work now

[studio1930]

Mine are working as well. I’m really looking forward to the next upgrade in two days!

-S1930

[mvevitsis (Matvei Vevitsis)]

My SmartThings WiFi now doesn’t work correctly.
The main unit is online, but all slave units are offline. I tried both ethernet and WiFi and they do not work. Resetting the units did not fix it.

@Brad_ST

Edit: seemed to be a DNS issue again. It’s really annoying that the functionality of these devices’ mesh depends on the WAN.