Issues with offline devices
New incident: Investigating
Beginning yesterday, April 2nd, at around 3pm UTC, some users may have begun experiencing issues with hubs and devices appearing as offline in the app. We are currently investigating and will provide updates as available.
Time posted
Apr 3, 18:02 UTC
1 Like
theoddroo:
Created an account just to ensure feedback is passed on. Was having issues with three new Multipurpose sensors adding to hub v3, but then immediately showing as offline. Tried resets numerous times. In the end, suspected my v3 might be done for, so I removed it and decided to start using my Smartthings Wifi hub for zigbee things. Only now, nothing gets added at all. When trying to add a new device, the app tells me I need to connect a compatible hub. Rebooted many times and realized that the smartthings hub on the Smartthings wifi only stays online for about a minute after bootā¦ any news on a fix for this?
This is a platform wide issue.
Many different people in both the US and UK reporting that many different kinds of devices, both physical and virtual, are showing as online in the groovy platform, including the IDE, but off-line in the app. This is happening to devices that were added recently, regardless of the type of device and regardless of whether it previously worked. So far it has been reported for some Z wave devices, some zigbee devices, and several different types of virtual devices.
No idea what the problem is, and no workarounds have been reported yet, but itās definitely real.
@mjfendley
Issues with offline devices
Incident status: Identified
We have identified the cause of the issue and are currently taking corrective actions. We will update this post once the issue is fully resolved.
Time posted
Apr 3, 19:09 UTC
Issues with offline devices
Incident resolved
The issues with hubs and devices appearing as offline in the app have been resolved. Please contact us via support.smartthings.com if you have any questions.
Time posted
Apr 3, 19:50 UTC
kyleg001
April 3, 2021, 8:31pm
25
This is working for me now. Just have to add all of my devices back.
Mine are working as well. Iām really looking forward to the next upgrade in two days!
-S1930
1 Like
mvevitsis
April 6, 2021, 10:51pm
28
My SmartThings WiFi now doesnāt work correctly.
@Brad_ST
Edit: seemed to be a DNS issue again. Itās really annoying that the functionality of these devicesā mesh depends on the WAN.
system
April 9, 2021, 10:52pm
29
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Itās not just you. This has now been posted to the status page as well.
