Just curious: Has anyone compared Support interaction quality experience of Wink, Iris, Amazon, Google, Nest, Apple?
Indeed, this is off-topic. The new SmartThings Cloud is not something that consumers care about as long as it works. Yet customer support is an essential “soft” component to the overall platform.
As is Developer support! It can’t just be API documentation and peer forums; or true developer support is limited to “substantial” partners only?