For years, I have been streaming Spotify music daily on my Samsung AKG VL350 and VL550 speakers via Spotify Connect. Last Wednesday, my ISP had an IPv6 issue, which temporarily forced me to fall back to IPv4 to access the internet. Shortly after that incident, all my speakers disappeared from Spotify Connect. By now, IPv6 is fully functional again, but none of my speakers will show up in Spotify Connect again. I have done the following things without any success in an attempt to fix this issue:
Reboot my routers, repeaters and speakers;
Removed all speakers from SmartThings, reset them and re-added them;
Completely reset the Spotify app (on Android);
Disconnected my Spotify account from Samsung and reconnected it;
Completely reset the SmartThings app.
As of now, the speakers can be controlled via SmartThings as before, and streaming is possible via DLNA. I have another Spotify Connect device in my house, which is a LEMEGA internet radio, and that one can be found and used immediately when turned on. I think this proves that my router is not the cause here, as it allows me to use Spotify Connect on the radio.
I have contacted both Samsung and Spotify about this matter, but Samsung could not help me anymore, and Spotify is still helping me figure this out. One of the Spotify representatives has told me that they can see all my speakers in my account.
Do you have any ideas what might be the cause here? I am really out of ideas. Thank you in advance for your time and help.
Interesting! This might mean that maybe either Spotify dropped support for it, or that the speakers are connecting to outdated Spotify servers or something. If the first is correct, we could have used a heads-up, and both Samsung and Spotify would have told me that by now.
Hi.
Just to better understand the situation, could you please confirm if you contacted Customer Support?
Also, when you mentioned that Samsung âcould not help you anymore,â could you clarify what they meant by that? Did they indicate that the issue is outside their scope, or that no further troubleshooting steps were available?
I am a bit confused by your question. Before, when Spotify Connect was working, all I had to do was connect all the speakers to my Wi-Fi network in SmartThings. Right after that, they would directly appear in Spotify Connect (that would happen automatically without needing to do anything else).
Now, even though they are connected to my Wi-Fi network and registered in SmartThings, they just will not show up in Spotify Connect.
Hey there! Thank you for joining this conversation!
Yes, I contacted Samsung Customer Support in the Netherlands via WhatsApp yesterday.
At first, they gave me a bunch of troubleshooting steps, some of which are included in the main post of this thread. Since none of them worked, they told me to contact Spotify, and I have been in contact with them for days now. Spotify Customer support has been emailing me with even more troubleshooting steps, and so far, none of them has worked.
With âDisconnected my Spotify account from Samsung and reconnected itâ, I meant that I would go to my Samsung Account â Linked accounts and then just unlink Spotify there. That would completely unlink my Samsung Account from Spotify. When I have done that and open Spotify, I see Samsung is unlinked in Spotify settings â Apps and devices.
I honestly have no idea what that Spotify representative can see about my speakers in my account.
My speakers work a bit differently from other Spotify Connect devices in SmartThings. In the SmartThings extension for the speakers, no Spotify settings are available. As I have said before, they used to automatically register themselves on Spotify without me needing to do anything.
I still donât have a resolution to this issue, but yesterday I spent two hours troubleshooting via chat with Spotify, and we performed one test that hadnât occurred to me to try. We turned on my phoneâs Hotspot and reinstalled a speaker on that connection, then checked to see if it appeared in Spotify Connect. It didnât, but I guess it proved that my router isnât the issue.
I see that this thread is still accruing views. Does anyone else have the same problem with their Samsung AKG VL speakers?
Me neither. I have been in contact with the Spotify team via chat and e-mail for over a week now, and so far, none of the proposed solutions has worked. I just replied to one of their e-mails a few minutes ago with a recording of the issue as they had requested that. Furthermore, I have given them information like firmware versions and other stuff about the speakers, so hopefully they can analyse this case further.
My theory is that the speakers are connecting to some outdated servers or protocols and that they need to be updated. If the speakers were not supported by Spotify, they should have told me that by now.
Deezer Connect has been discontinued for all devices since last year (see here). The functionality for it disappeared from the AKG VL speakers a day after the announcement.
Another update for everyone else: I spoke to a Samsung representative on the phone a few days ago, and she said that they are getting a lot of messages about this issue, so it seems everyone is affected. They are looking at it, but as of now, they have no idea what is causing it. She and I think that the speakers are connecting to outdated Spotify servers.
Aside from that, I got an update from Spotify today, and they have forwarded the case to their developers, and they are currently investigating the issue.
An update for everyone about this case: I asked Spotify yesterday about the progress of this case, and as of the time of writing, they have no update about it. This means this case will most likely never be fixed, or they simply have not picked it up yet. When I get more information about this, I will let you know, but I am not counting on it anymore.