Rule machine - as per the app developer, this app is no longer available for new installs, distribution, or support

Tim here are actual responses I’m getting from the ST support team:

  1. This is one our devs were indeed aware of. I made sure we had an internal ticket on it, which we do :slight_smile:
  2. In talking to one of our devs on this one, he mentioned that you should be storing it in a state variable - as is mentioned in the thread itself. I’m unsure this is something we’re looking at fixing in the future.

With this attitude what’s the point in reporting issues? How are we supposed to continue developing?

EDIT: And this is a serious issue that even @bravenel reported was affecting his app (amongst many other devs including @tgauchat saying that SmartTiles will never do dynamic pages for the same reason). Two of the dev’s say this issue impact some of the most popular apps and ST support say, nah - we ain’t fixing this!

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I don’t “expect” anything; I only know what I would have considered doing and what we have done with SmartTiles. It may or may not have been applicable or appropriate for Bruce and Rule Machine.

As for “more things you could do”… Well… the options are countless. There’s the option of transferring the project to new stewardship. Again… this may or may not be practical or appropriate, but I like to leave all options open for discussion and consideration. After all the effort expended on the project, I can understand reluctance to pursue this option.

I’m sure folks can suggest other options, if you want.

Reach out to Jody and I. You have 3 ways you can get a hold of us. Including my personal email.

For completeness sake, Jody’s email is:

jody@smartthings.com

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This is a big loss. Wish I would have updated to the most recent before it was pulled. This one smart app is what made smartthings usable recently.

I certainly hope things can be worked out here…

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Done… pointless to debate this with you dude.

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April 2nd- State problem here… Rule Machine is loosing pieces and not allowing new rules, getting Unexpected Error trying to complete.

April 4th (name witheld) Support reply- “I’m sorry to say that we can’t offer support for SmartApps and Device Integrations found on the Community such as Rule Machine. Please understand that these integrations have not been reviewed or vetted by our engineers at SmartThings to ensure that they meet our standards for quality and security. Please don’t let this turn you off of exploring our community integrations, though!..”

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RM was really exploiting the true potential of ST, so for that is a great loss. Totally understandable, that while you create something for free - that was vastly used, with an impressive capacity to debug problems, and include new features -, at the same time ST wash their hands - albeit knowing the problem was theirs… From a marketing perspective, quite a dubious move.

Many thanks @bravenel

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So what would it take to be" reviewed or vetted" by smartthings engeneerer?

It already is.
(The problem that affects rule machine)

The “Submit for Publication” process is built into the IDE:

Ok so anyone can do this? Why is the support team answering this

@bravenel thank you for this wonderful app. It is all that has kept me running with SmartThings.

I hope to see a bravenel Home Automation KickStarter in the near future…

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When was it submitted and how long does the process take? There are somewhat pointless apps in the appstore, but this one still isnt?

WAIT A SECOND! Haha! @bravenel used RM to post this on April 1st, but scheduling was screwed up…

Haha, you got us…please?

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It actually never was submitted for publication, but we would have put it through the review process if it was.

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Responses like this and the complete lack of transparency that had been promised over and over is the problem.

Saying that there is transparency while at the same time ignoring the community. This company has turned its back on the community devs, plain and simple.

It won’t be long but I see this forum drying up completely. Since the release of V2 it’s been degrading daily.

It’s a sad state indeed.

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Good point. From what I can see the core issue is a gap between what ST says and this “community app”. ST say they do not support it because of this reason. So let’s not give them any reason to not support it and let’s make it a “genuine engeneered reviewed ST app”?

And no disrespect to the community but greaving will not change much. I think everyone here knows ( or can at least imagine) how much time, efforts, imagination the project took. Whatever people say, nothing is better than seeing their app working and being used by everyone. I understand recognition is everything.

RM kicks the ass of most (I would say all) ST app. I used over 8 apps before RM. Now only 2.
ST are starting their reseller program. I have enrolled myself (I might be crazy you say) and RM is and would be my core controlling apps.

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Sorry, not true. It was submitted 5 months ago. Never any response whatsoever. mox nix.

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Personally, I never used it, but it was a great, powerful SmartApp. I have a mad amount of respect for the work that was done on this.

Keep Innovating!

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Bruce - you’re right, it was submitted through our publication process. We haven’t prioritized the review of submitted SmartApps and Device Types in ways that we should.

I look forward to our platform issues being resolved so that we can coordinate the review and publication of Rule Machine. It fills the much needed gap of a versatile rule builder that we haven’t been able to develop or publish officially.

:heart:

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