Anyone else have any routines just “disappear” from their system? I have a couple of Inovelli 2-1 dimmers that I have setup with routines that triggers notifications for when my alarm is armed/disarmed. I added 4 new Inovelli 2-1 dimmers to my system last weekend and wanted to setup a similar notification on one of these switches and thought, I’ll just go in and duplicate the old routines and update the switch and the notification type and it will be easy. Nope, the routines for the notifications for the arm and the disarm routines have vanished. I have another routine setup with Zooz Scene controller and that is the only one still shows up under arm or disarm when I search in Routines. I don’t know if this is a SmartThings routine issue or an Inovelli issue. The kicker is the notifications are still working perfectly, there’s just no reference to them under routines. I’ve even gone into the devices directly and looked at the routines and it shows no routines have been configured. I’m afraid to touch them as they are working and I don’t want to break them, it just weird that there is no reference to the routines anywhere.
Do they show in the Advanced Web App
If Android, try clearing app cache.
Just checked the advanced page, and no, they are not listed anymore. Only the routines for my Zooz device are still showing (Same as the app). I guess I’ll try re-creating the routines and pick another switch in the same room, just to see if it works and then try duplicating it to the switch that doesn’t have the routine anymore. At least that way, I’ll still see the new notification if the old one breaks. I also just had a ZWave light bulb disappear today, got that added back in and working. Not sure what’s going on but this is odd behavior.
You should reach out to ST support and let them investigate.