# Routines not visible in the device's details **URL:** \ **Category:** Devices & Integrations\ **Created:** [October 1, 2025, 9:07pm UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824 "2025-10-01T21:07:05Z")\ **Posts on this page:** 20\ **Page:** 1
**Author:** ![Subramanian\_Swaminat](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/subramanian_swaminat/32/131385_2.png) [@Subramanian\_Swaminat](https://community.smartthings.com/u/Subramanian_Swaminat)\ **Post date:** [October 1, 2025, 9:07pm UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/1 "2025-10-01T21:07:05Z")
Previously, I used to go to a device in the ST app, click on routines tab to see the routines belonging to that device but for the past one month, I am not able to see any routines for the device. However, I can see all the routines in the main routines tab. I tried clearing the app cache but no luck. Any suggestions? ---
**Author:** ![nayelyz](https://avatars.discourse-cdn.com/v4/letter/n/59ef9b/32.png) [@nayelyz](https://community.smartthings.com/u/nayelyz)\ **Post date:** [October 1, 2025, 9:19pm UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/2 "2025-10-01T21:19:33Z")
Hi, @Subramanian_Swaminat We have received other reports of this, but generally, the Routines disappear from the main list, not the one in the device. Can you send the following information, please? 1. Screen recording of you showing a Routine that appears in the main list, open it to see the device belongs to it. 2. Then, go to the device to show the Routine is missing there. 3. Then, collect the app logs as follows: > 1. Go to Menu \> Gear Icon \> About SmartThings > 2. Tap the SmartThings logo 10 times. > 3. This will open the developer’s space \> tap ‘report a problem’ > 4. This will send you to the report page. Select a frequency and write a short description of the issue. > 5. Click on “Report” and a log file will be generated for you to send over email, please do to [build@smartthings.com](mailto:build@smartthings.com) Finally, open support access: 1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM. 2. Enable support access to your account: > 1. Go to the SmartThings Web ([my.smartthings.com](http://my.smartthings.com)) > 2. Log in to your Samsung Account > 3. Select Menu (⋮) and choose Settings > 4. Toggle on Account Data Access > 5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again. More info about this access here: [https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support](https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support) ---
**Author:** ![peeps](https://avatars.discourse-cdn.com/v4/letter/p/e47774/32.png) [@peeps](https://community.smartthings.com/u/peeps)\ **Post date:** [October 1, 2025, 9:35pm UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/3 "2025-10-01T21:35:19Z")
I was hoping this was another user expressing a desire to see manual routines listed under “Routines” on the device pages along with automatic routines. 😉 pretty please, with sugar on top? would make troubleshooting and adjustments so much more straightforeward! ---
**Author:** ![nayelyz](https://avatars.discourse-cdn.com/v4/letter/n/59ef9b/32.png) [@nayelyz](https://community.smartthings.com/u/nayelyz)\ **Post date:** [October 1, 2025, 9:43pm UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/4 "2025-10-01T21:43:26Z")
> [@peeps](#): > > pretty please, with sugar on top? would make troubleshooting and adjustments so much more straightforeward! Hi, @peeps Have you sent this request to Customer Support? They should be able to redirect it accordingly. ---
**Author:** ![Subramanian\_Swaminat](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/subramanian_swaminat/32/131385_2.png) [@Subramanian\_Swaminat](https://community.smartthings.com/u/Subramanian_Swaminat)\ **Post date:** [October 2, 2025, 8:14am UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/5 "2025-10-02T08:14:05Z")
Thanks Nayelyz. Access granted until turned off, log sent to [build@smartthings.com](mailto:build@smartthings.com) and Screenshots attached. ![Screenshot_20251002_090045_SmartThings](https://global.discourse-cdn.com/smartthings/original/3X/b/0/b0be9b834c1a8207bc1fcbdc966f9e792458b0b3.jpeg) ![Screenshot_20251002_090050_SmartThings](https://global.discourse-cdn.com/smartthings/original/3X/e/8/e849a8f0aa41f89bba0c84bad2dcb2f0222f2905.jpeg) ![Screenshot_20251002_090105_SmartThings](https://global.discourse-cdn.com/smartthings/original/3X/2/0/20478f9cbfe5d782af4477bed5ccc1b70e583e11.jpeg) ---
**Author:** ![peeps](https://avatars.discourse-cdn.com/v4/letter/p/e47774/32.png) [@peeps](https://community.smartthings.com/u/peeps)\ **Post date:** [October 2, 2025, 3:20pm UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/6 "2025-10-02T15:20:27Z")
Sent just now. ---
**Author:** ![Andreas\_Roedl](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/andreas_roedl/32/209616_2.png) [@Andreas\_Roedl](https://community.smartthings.com/u/Andreas_Roedl)\ **Post date:** [October 2, 2025, 3:54pm UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/7 "2025-10-02T15:54:49Z")
What happens when you create a new, very simple routine? And is the counter what I think what it is? A 10 minutes delay? ---
**Author:** ![Subramanian\_Swaminat](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/subramanian_swaminat/32/131385_2.png) [@Subramanian\_Swaminat](https://community.smartthings.com/u/Subramanian_Swaminat)\ **Post date:** [October 2, 2025, 8:42pm UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/8 "2025-10-02T20:42:38Z")
The counter-10 minutes is a virtual device from Marianno’s driver - I have just named it counter - 10 min and am using it in some other routines for a different purpose. Sometimes the counter - 10 minutes turn off during night shutdown but other times it doesn’t turn off so this automation at 2:06 is mainly to turn the TV led plug but I also turned off counter -10 min just as a catch-all. I created a new routine to turn off the TV Plug yesterday and the routine is showing in the main routines page but not in the routines tab in the device. ---
**Author:** ![Subramanian\_Swaminat](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/subramanian_swaminat/32/131385_2.png) [@Subramanian\_Swaminat](https://community.smartthings.com/u/Subramanian_Swaminat)\ **Post date:** [October 6, 2025, 5:22pm UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/9 "2025-10-06T17:22:20Z")
@nayelyz, Do you know when they will be able to fix my issue? ---
**Author:** ![nayelyz](https://avatars.discourse-cdn.com/v4/letter/n/59ef9b/32.png) [@nayelyz](https://community.smartthings.com/u/nayelyz)\ **Post date:** [October 6, 2025, 10:12pm UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/10 "2025-10-06T22:12:32Z")
No, @Subramanian_Swaminat. It isn’t clear yet what the root cause is. Therefore, we have no way of knowing how long it will take, since it depends on what needs to be fixed. As soon as I get more info, I’ll let you know. Something I forgot to ask was if you checked if you can see those Routines listed in the device’s details when you use the [Advanced Users App](https://my.smartthings.com/advanced). ---
**Author:** ![Subramanian\_Swaminat](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/subramanian_swaminat/32/131385_2.png) [@Subramanian\_Swaminat](https://community.smartthings.com/u/Subramanian_Swaminat)\ **Post date:** [October 7, 2025, 7:45am UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/11 "2025-10-07T07:45:33Z")
Good question and actually no as not all are visible. Screenshots below, ![image](https://global.discourse-cdn.com/smartthings/original/3X/7/0/70f940782bd2f5555f8bd0a14b9f59f45f01d9aa.png) ![image](https://global.discourse-cdn.com/smartthings/original/3X/3/1/3193b6fcc561859b1cb67222ce96e49f106a6908.png) Can’t see TV LED Plug off - 1 here but can see this routine in the app \> routines. The problem I am facing is the routines within the device are not loading / visible but all routines in the main routines (app \> routines) page are. ---
**Author:** ![nayelyz](https://avatars.discourse-cdn.com/v4/letter/n/59ef9b/32.png) [@nayelyz](https://community.smartthings.com/u/nayelyz)\ **Post date:** [October 8, 2025, 7:49pm UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/12 "2025-10-08T19:49:11Z")
> [@Subramanian\_Swaminat](#): > > Can’t see TV LED Plug off - 1 here Did you confirm you’re showing all the routines on the same page or that there are no other pages left? It would be weird if only one were missing, and also to add this to the report about the issue. ---
**Author:** ![Subramanian\_Swaminat](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/subramanian_swaminat/32/131385_2.png) [@Subramanian\_Swaminat](https://community.smartthings.com/u/Subramanian_Swaminat)\ **Post date:** [October 9, 2025, 7:18am UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/13 "2025-10-09T07:18:45Z")
Yes I did and I specifically increased the row count to show 100 though there are only 10 or 12 routines totally for that device ---
**Author:** ![nayelyz](https://avatars.discourse-cdn.com/v4/letter/n/59ef9b/32.png) [@nayelyz](https://community.smartthings.com/u/nayelyz)\ **Post date:** [October 14, 2025, 11:35pm UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/14 "2025-10-14T23:35:36Z")
> [@Subramanian\_Swaminat](#): > > Can’t see TV LED Plug off - 1 here but can see this routine in the app \> routines. Hi, @Subramanian_Swaminat I asked someone in my team about this behavior and since I also can’t see this routine in the list of routines (I only see one called “TV LED Plug Off - 2”), it can be due to hidden devices. Have you checked if all of the devices that belong to this Routine are selected as visible in the SmartThings app? Hiding devices also hide the routines where they are present, so please verify this isn’t your case. ---
**Author:** ![Subramanian\_Swaminat](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/subramanian_swaminat/32/131385_2.png) [@Subramanian\_Swaminat](https://community.smartthings.com/u/Subramanian_Swaminat)\ **Post date:** [October 15, 2025, 7:41am UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/15 "2025-10-15T07:41:36Z")
Yes all devices are visible but I am not able to see the routine in the rules page as per the screenshot below but some of the sections on the right are missing ![image](https://global.discourse-cdn.com/smartthings/original/3X/c/7/c7b892c8a95b4b25969db7def726af2cdd9d0f20.png) To be honest, the purpose of opening the issue here was that I was not able to see any routines for devices in the routines page as per the screenshot below and not the fact that the routines for the devices don’t appear in the rules page unless both of them are linked. ![image](https://global.discourse-cdn.com/smartthings/original/3X/3/f/3f024e9d4ebf798b30e1b0ee94113bdb977f21bc.png) As you can see from the screenshot, it is constantly loading but nothing happens after that which is why I tried to go to the rules page in the advanced app (webpage) to see the routines. ---
**Author:** ![orangebucket](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/orangebucket/32/81590_2.png) [@orangebucket](https://community.smartthings.com/u/orangebucket)\ **Post date:** [October 15, 2025, 11:48am UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/16 "2025-10-15T11:48:37Z")
Without wishing to disrupt the conversation too much … From your screenshots I can see that the mobile app is not populating the _Routines_ tab for `TV LED Plug` with any of the routines the device is used in. Is this particular issue limited to this one device? What about `VS - Armed Away`, `Neon Lights` and `Counter - 10 Minutes`? What about devices in routines where `TV LED Plug` isn’t used? It would also appear that the equivalent functionality in the Advanced Web App is able to show a number of routines that `TV LED Plug` is used in but specifically not `TV LED Plug Off - 1`. Is that correct? Do the other devices I mentioned above also omit the same routine? I don’t know what methods are being used to identify the routines a device is used in for either the mobile app or the AWA but to me it looks like it may be the same problem being presented differently because of different error handling. If you temporarily remove `TV LED Plug` from `TV LED Plug Off - 1` does that change anything? ---
**Author:** ![Subramanian\_Swaminat](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/subramanian_swaminat/32/131385_2.png) [@Subramanian\_Swaminat](https://community.smartthings.com/u/Subramanian_Swaminat)\ **Post date:** [October 15, 2025, 12:35pm UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/17 "2025-10-15T12:35:11Z")
From your screenshots I can see that the mobile app is not populating the _Routines_ tab for `TV LED Plug` with any of the routines the device is used in. - **That’s correct** Is this particular issue limited to this one device? What about `VS - Armed Away`, `Neon Lights` and `Counter - 10 Minutes`? What about devices in routines where `TV LED Plug` isn’t used? - **No, I checked all the other devices and none shows anything in the Routines tab. I also deleted smartthings and re-installed it and tested but the same problem** It would also appear that the equivalent functionality in the Advanced Web App is able to show a number of routines that `TV LED Plug` is used in but specifically not `TV LED Plug Off - 1`. Is that correct? Do the other devices I mentioned above also omit the same routine? **As I mentioned in my previous post, it is now showing the TV LED Plug Off - 1 but only a limited number of sections in the right** If you temporarily remove `TV LED Plug` from `TV LED Plug Off - 1` does that change anything? - **Tried doing this also but no effect in advanced user app and in mobile app** BTW, this problem happened only in the last one month so am thinking some recent update has messed this up. ---
**Author:** ![nayelyz](https://avatars.discourse-cdn.com/v4/letter/n/59ef9b/32.png) [@nayelyz](https://community.smartthings.com/u/nayelyz)\ **Post date:** [October 15, 2025, 5:27pm UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/18 "2025-10-15T17:27:50Z")
> [@Subramanian\_Swaminat](#): > > To be honest, the purpose of opening the issue here was that I was not able to see any routines for devices in the routines page as per the screenshot below and not the fact that the routines for the devices don’t appear in the rules page unless both of them are linked. We don’t know for sure, but I just wanted to confirm since it was strange that only this Routine was missing from the Advanced Users app, but now it’s present. I don’t know what changed there Also, something to note: your first comment here was confusing, if it wasn’t for the screenshot, I would believe the routine is still missing: > [@Subramanian\_Swaminat](#): > > Yes all devices are visible but **I am not able** to see the routine in the rules page as per the screenshot below The Menu you mention is the part of “Top”, “Summary” and “Logic”, right? I see the same options, so which ones are missing? ![image](https://global.discourse-cdn.com/smartthings/original/3X/3/6/36b5f5070ed4ecad76d22ff063a10bb9798ccea9.png) ---
**Author:** ![Subramanian\_Swaminat](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/subramanian_swaminat/32/131385_2.png) [@Subramanian\_Swaminat](https://community.smartthings.com/u/Subramanian_Swaminat)\ **Post date:** [October 15, 2025, 8:34pm UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/19 "2025-10-15T20:34:26Z")
Sorry @nayelyz , meant to say I am able to see the routine but the sections on the right side are limited and yes I mean the top, summary and logic sections. Thought there were 6 other sections here it looks like but they are visible when I go to the device page so I got confused. The only issue that remains is the routines tab in the app does not show the routines for the device. ---
**Author:** ![Subramanian\_Swaminat](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/subramanian_swaminat/32/131385_2.png) [@Subramanian\_Swaminat](https://community.smartthings.com/u/Subramanian_Swaminat)\ **Post date:** [October 25, 2025, 7:43pm UTC](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824/20 "2025-10-25T19:43:20Z")
@nayelyz - Just checking, is someone looking into this yet? I am still unable to see any routines in the routines tab of the device. [Next page](https://community.smartthings.com/t/routines-not-visible-in-the-devices-details/305824.md?page=2)