# Ring Door Sensor battery not reported

**URL:** <https://community.smartthings.com/t/ring-door-sensor-battery-not-reported/253609>\
**Category:** Connected Things\
**Created:** [December 8, 2022, 2:47am UTC](https://community.smartthings.com/t/ring-door-sensor-battery-not-reported/253609 "2022-12-08T02:47:58Z")\
**Posts on this page:** 4\
**Page:** 1

<div class="post-metadata">

**Author:** ![thedjm](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/thedjm/32/107826_2.png) [@thedjm](https://community.smartthings.com/u/thedjm)\
**Post date:** [December 8, 2022, 2:47am UTC](https://community.smartthings.com/t/ring-door-sensor-battery-not-reported/253609/1 "2022-12-08T02:47:58Z")

</div>

I just connected a new Ring Door/Window sensor up and updated the device handler to Zwave Plus Door/Window Sensor.

The device works fine, shows open/close, but the Battery is empty and shows a “Couldn’t get device status” error. Any ideas?

 ![Screenshot_20221207-184538](https://global.discourse-cdn.com/smartthings/original/3X/0/7/071c3f46a31fe27574a9698112e5ec17c1bddd86.png)

---

<div class="post-metadata">

**Author:** ![Paul\_Oliver](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/paul_oliver/32/195152_2.png) [@Paul\_Oliver](https://community.smartthings.com/u/Paul_Oliver)\
**Post date:** [December 8, 2022, 4:08am UTC](https://community.smartthings.com/t/ring-door-sensor-battery-not-reported/253609/2 "2022-12-08T04:08:08Z")

</div>

You should try @milandjurovic71 Edge Driver.

> [@Edge Driver needed for the Ring Alarm Contact Sensor Using the 'Z-Wave Plus Door/Window Sensor' DTH](https://community.smartthings.com/t/edge-driver-needed-for-the-ring-alarm-contact-sensor-using-the-z-wave-plus-door-window-sensor-dth/246906/3):
>
> @Buds_Smart_Home Try this link

---

<div class="post-metadata">

**Author:** ![thedjm](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/thedjm/32/107826_2.png) [@thedjm](https://community.smartthings.com/u/thedjm)\
**Post date:** [December 8, 2022, 5:08am UTC](https://community.smartthings.com/t/ring-door-sensor-battery-not-reported/253609/3 "2022-12-08T05:08:24Z")

</div>

Thanks. I went back to the device just now to check it again and now the battery is being reported. Idk what happened.

---

<div class="post-metadata">

**Author:** ![JDRoberts](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jdroberts/32/56577_2.png) [@JDRoberts](https://community.smartthings.com/u/JDRoberts)\
**Post date:** [December 8, 2022, 7:10pm UTC](https://community.smartthings.com/t/ring-door-sensor-battery-not-reported/253609/4 "2022-12-08T19:10:44Z")

</div>

> [@thedjm](#):
>
> Thanks. I went back to the device just now to check it again and now the battery is being reported. Idk what happened.

Battery operated devices often report at fairly long intervals in order to get better battery life. For example, some smoke detectors only update battery level once a week. So it may be that it just took awhile for the first report. 🤔