Hoping this will help someone(s) having WiFi connection issues with Ring products.
I have a 3 pack of the smartthings hub 3rd gen. I have lots of amazon smart plugs and other 2.4ghz items riding on the network.
I bought ring cameras and could not get their setup complete due to ‘poor wifi signal’. I used a 50’ cable to place an Ethernet-connected Hub within 5’ of the Ring camera. Same poor signal response.
I just happened to notice that another device for my fish tank was not connected since installing the Hubs. I went to configure that device and in the WiFi list it took my WiFi name and scrambled the apostrophe into a non keyboard character… HMMMM.
My WiFi name looked something like “Flex’n”. I removed the apostrophe within the SmartThings App and presto… Ring products connected with excellent signal.
Nowhere could I find any advice or FAQ here or at Ring to suggest my WiFi name could be the problem.
Again, hope it helps!