Right, I’ve just sent in an email, and I don’t know if my previous Floodlight was v1 or v2, but it appears the log above is the ST Hub reporting that v2 is not supported and not the Ring API saying that.
It was working previously with ST until I RMA’d it and put my new light on there. Hoping it’s just a variable that the ST team can change to accommodate v2
Also, just wanted to state that the new Floodlight Cam is working just fine in the Ring ecosystem - connects to my Ring app, can view video, alerts, etc. Working 100% as it should, it just won’t connect to ST (which I need for some lighting automation on motion detection)
So far support has been less than helpful via email. I sent the logs and screenshots, and they’re just asking me to reinstall the app. Better support if I call?
Let us know what they come back with, i’d Like to see what your resolution would be. In the meantime you can visit a thread that I created as kindly posted below:
I don’t see it on the camera itself, of course I threw the box away when receiving my RMA because from the looks of it, it was the same exact thing, can’t find anything in the Ring app (not even a firmware number just ‘Up to Date’) and the only information I get from my Smartthings hub about it is the ‘floodlight_v2’
Alternatively, can someone with a Ring Floodlight Camera currently attached to their hub post a screen shot of the “Data” and “Current States” from the IDE?
Just to put everyone’s mind at ease, there is a V2 harwdare revision of the Floodlight Cam Wired, it’s not picked up by SmartThings for me either but yes, there’s V2 hardware, it’s not a case of battery vs wired or anything.
That’s good to know. Hopefully the right people at SmartThings are looking into it because I can’t seem to get past L1 Support.
Of course it would have been nice to know this before I did my RMA and all my lighting automation broke and would definitely be nice if support (SmartThings OR Ring) knew about this issue instead of just continuously asking me to clear cache
Thanks for the input. I’m no software engineer, but here’s to hoping someone, somewhere, can add a line of code that says “floodlight_v2” that will get us up and running
I can not speak at ALL for the new ST app, as I do everything in ST Classic App.
Going through the classic app anyway, Ring devices don’t integrate directly with SmartThings, they work within the ring cloud / app, and provide via the ring API and hook for other apps to tie to. So you are connecting to a data stream from an app, not pairing a device. The differences may seem minor, but they are there.
A friend of mine heard from support that they are now aware of the V2 issue with this specific model and smartthings engineering is talking to ring engineering about it. No timeline on when it would be fixed, though. Apparently there’s more to it than just adding the model ID.