I started my migration from v1 to v2 hub 6 days ago. The instructions (https://support.smartthings.com/hc/en-us/articles/205956110-How-to-migrate-your-SmartThings-setup-to-Hub-v2) asked me to delete all my apps and disassociate all my devices so I did. The next step is to delete my location.
The instructions say, this action may fail for some users. For assistance with Location deletion or any other steps that give you trouble, email firstname.lastname@example.org.
Unfortunately, it did fail for me. I get an error occurred message on the mobile app and an error 500 on the web ide. I sent a note to both migrationhelp@ and support@ with no reply yet for 6 days. I’m sitting here with a disassembled network and no response from smartthings.
Is anyone else having this issue? Any ideas about how to make progress on my situation?
Thanks so much for your help!