Removal of SkyBell Doorbell


#1

Trying to remove SkyBell Doorbell from Smartthings & have followed these steps
To remove the Skybell (Connect) SmartApp and disconnect your Skybell doorbell(s):

Tap Automations
Tap SmartApps
Tap Skybell (Connect)
Tap Remove
Confirm removal
When I do this I get an error message
An unexpected error occurred
Then when I hit the done button I get
Error saving page
I would like to reinstall Skybell into Smartthings But it will not let me
Anyone have the answer or help with this?
Thanks Mike


#2

I’m having the same issue, unable to remove the SkyBell App.

Additionally, after connecting my SkyBell to SmartThings, I no longer get notifications from the SkyBell app about motion detection. Anyone else face this issue?


(Eric) #3

try removing from the smartthings IDE login page/ MyHubs/ click your hub name/ installedSmartaps/ Edit/ pick Skybell/ DELETE


#4

try removing from the smartthings IDE login page/ My Hubs/ click your hub name/ installed Smart apps/ Edit/ pick Skybell/ DELETE
Tried did not work


#5

Called support & they were able to figure out what was wrong & then was able to delete Skybell & reinstall.
Short answer on problem, one of my Smart Apps that Skybell was tied to keep polling the doorbell causing not to be removed. Deleted Smart apps it was tied to & removal worked.
Mike