I have a fun one going on right now that I am working with Zooz Customer support with, but it is stumping all of us.
I have a couple of ZEN15 switches I bought on black Friday, they seem to be fine, the Device Handler looks good (thanks Kevin!) but here is the issue I am having:
I have a network switch in my furnace room (yes I know there are better places but this was all I could do) so the room temperature sometimes gets up higher than I want it to. So when a temperature sensor tells me the temp gets above threshold value “x” it sends a notification to the ZEN15 to turn on & it runs an AC powered fan. (Approx 18W load as it is not a big fan). This functions just great.
I am using the smartthings ‘built in’ app for power consumption exceeded to switch the switche(s) off as I am actually trying this with both of my ZEN15’s and it won’t switch the ZEN15 off. Ever. I know that the signal is being sent as I added a spare GE outdoor plug to the same power consumption exceeded routine & that turns off exactly as commanded at the time set.
Zooz had me try changing the designation of the switch in the IDE to generic Z wave or just Z wave switch & all it does is removes the device handler functionality that I was enjoying. So I didn’t waste much time with this as it is, to me, not a solution.
I am no software genius, I am very much more the mechanical end of things, so I cannot tell where the issue is coming from, but my gut feeling is that it is not the handler, it is something on the actual chip programming in the plug itself.
Anyone else seen this issue, or have any thoughts on it?
Kevin, do you have any thoughts on this?
Zooz / Smartest House are working with me so don’t think they are not, I just wanted to try to tap into the wider knowledge base of everyone else to see if there is anything that might work, or if I am the patient zero for this particular issue, or that I may just have a couple of defective units.
The other thing I noticed is that even with zero load on the plugs, the puck itself runs warm. I measured mine at 30 degrees C steady state in a room that was 19 - 20 degrees C (Sorry, engineer here, I work in deg C!) They could not tell me if this warm feeling is normal or not. Both of them do it.
Thanks in advance to everyone!