Okay so it’s always good to hear about issues it helps figure out where the instructions aren’t clear. As dev’s we tend the repeat the process so often it becomes second nature for us.
First up, I’m pretty sure you’ve read through the thread to realize that the not saving issue is a ST app/platform problem. It’s not an app crash but a rending issue/metadata saving issue… You would have also read that the picture not showing up is a communication issue between the camera and the hub. If either one runs slow it times out and hence no picture. The best bet is to reboot the camera / hub. It is also highly likey it’s a corrupted installation in which case you need to change the IP address/port (and NO reinstalling the device will NOT work, see below for details, ST platform has a memory so you need change the IP address/port).
However in our testing here at the labs we found that the SD camera’s firmware are more unreliable than the HD camera’s and tend to freeze/lock up/lose connection with WiFi every now and then.
Having said that I decided to try it over from scratch and follow the exact instructions written on the website. I realized there was a missing step and also updated the website. So check out the website, however I’ll walk you through a few things.
- Make sure you’re running the latest code for both the SmartDevice and SmartApp. Both are currently at version 2.1.4 (it’s written at the beginning of the code)
- Start with the Camera, once you have installed the latest device code, click on Refresh first to load the settings
- If your camera movement works (up/down) then the setup is correct. If not check your username (case), password, IPaddress and port. If there are still issues it could be to do with the communication speed/stability as mentioned above. Also ensure your camera and hub are on the same network and accessible to each other. Usually a reboot fixes these issue. I’ve found that the 9810 doesn’t seem to like one of the routers we use here in our lab, it works great with the other. So check it out, use a lan cable to rule our WiFi issues.
- Change your camera ipaddress or port. IMPORTANT STEP. As pointed out in a few posts above we’ve seen that once in a while an installation gets corrupted (god know why like many thing on this platform), but the important thing is that ST has some sort of a memory. It remembers the IP address/port combination for a particular device. As long as it remembers that unique combo the device will ALWAYS remain corrupted until you change the IP Address or Port of the device. A typical symptom of this issue is the motion (up/down/cruise) works but the Take Picture does not and neither does motion alarm!. Looks like you are facing this issue, so go ahead change the IP address or port of the camera (any one is fine) and then change the settings in your device preferences page (you don’t have to reinstall it). That usually fixes the image issue and other seemingly “random” issues like I cannot turn on the Alarm Monitoring features.
After starting clean I following the above steps (AND BTW I ran into the SAME not taking image issue, change the port and IP address and it worked perfectly after that! Then I checked the Foscam Motion Alarm SmartApp and enable the motion alarm and walk past the camera and I got a notification.
Hope this helps!