As Requested by Rboy i moved my conversation to this one.
Now my Kwikset lock is showing as online and health is showing healthy but the app is showing the door as unlocked but its not. no response to any controls(unlock or lock) but the hub is recognizing and logging the lock activity when manually unlocked/locked.
I have tried to run a zwave repair and get the following:
Network repair for Front Door Lock : Failed to update route
Any thoughts or suggestions would be great.
@RBoy I removed the lock from my hub…i tried to remove it from the app but it failed. so i deleted it from my devices on the web but first removed it from the Lock multi user code management application . Now I cant add the lock back. my codes programmed are still working. any ideas on how to reset the lock or am i missing a step. I appreciate your help or anyone elses. thanks. My model is a kwikset 910. I may add an extender but not sure this is my issue.