Goto the IDE -> My devices and click on your other lock, see if the MSR has
populated. Some folks are facing an issue with the recent hub firmware
update. If there’s no MSR, you will need to pair your lock again (bring it
close the the hub) and then click on refresh a couple of times. As soon as
the lock reports the MSR all the functionality will show up.
Also do report back if the MSR is blank or 0000 so we can report it to ST
support to investigate it.