Just purchased. I have Schlage touchscreen. When using Lock User Management and trying to add a user, I type a name , a code and done, it blanks out. I can’t create a user in any of the slots.
If I change a setting such as notify on use it blanks out what i typed. example logging after trying to add user 1.
4cca91b5-fa38-4066-b49a-6ceddb03699c 12:51:51 PM: debug Front Door Lock user 3 is empty, code already deleted
4cca91b5-fa38-4066-b49a-6ceddb03699c 12:51:51 PM: debug Front Door Lock user 2 is empty, code already deleted
4cca91b5-fa38-4066-b49a-6ceddb03699c 12:51:51 PM: debug Front Door Lock user 1 is empty, code already deleted
4cca91b5-fa38-4066-b49a-6ceddb03699c 12:51:51 PM: trace The date/time on the hub now is Sat Oct 19 2019 12:51 EDT
4cca91b5-fa38-4066-b49a-6ceddb03699c 12:51:51 PM: warn READ THIS BEFORE PROCCEDING: IT IS NORMAL TO SEE DEBUG MESSAGES EVERY MINUTE, IT CONFIRMS THAT THE APP IS HEALTHY AND RUNNING IN THE CLOUD. IT DOES NOT COMMUNICATE WITH THE LOCK UNLESS YOU SEE A MESSAGE BOX SAYING ‘REQUESTED LOCK TO XXXXX’.
4cca91b5-fa38-4066-b49a-6ceddb03699c 12:51:12 PM: trace Configured lock fixed code length: 4, max code length: null, min code length: null
4cca91b5-fa38-4066-b49a-6ceddb03699c 12:51:12 PM: trace Initial 1 Name: null, Code: null, Notify: null, NotifyModes: null, ExpireDate: null, ExpireTime: null, StartDate: null, StartTime: null, UserType: null
4cca91b5-fa38-4066-b49a-6ceddb03699c 12:51:12 PM: trace User Codes Page, user:1, name:null, passed params: [nextPage:userConfigPage, settings:[userType1:[name:userType1, value:Permanent, type:enum], userNames1:[name:userNames1, value:Rich, type:text], userCodes1:[name:userCodes1, value:9246, type:text], userNotifyModes1:[name:userNotifyModes1, value:, type:mode], userXNotifyPresence1:[name:userXNotifyPresence1, value:, type:capability.presenceSensor], userNotifyUseCount1:[name:userNotifyUseCount1, value:, type:number], userNotify1:[name:userNotify1, value:true, type:bool]], modes:, label:Lock User Management, params:[:]], saved params:[id:4cca91b5-fa38-4066-b49a-6ceddb03699c, name:userConfigPage, passed:true, user:1]
4cca91b5-fa38-4066-b49a-6ceddb03699c 12:51:12 PM: trace Passed from submitOnChange, atomicState lookup for user:1