The 1% is reported when the lock sends a “low battery” alert.
Then the locks sends the actual battery level which is 32% in your case. (The lock sends the absolute levels to the DTH). So that’s probably why it’s flipping between the two. It’s time to replace your battery. Also check out this topic for additional info on battery levels. [RELEASE] Configurable Low Battery Warning/Notification/Monitor and Device Monitoring Alerts