That’s a bug in the August firmware, it’s scheduled to be fixed in the future firmware updates but thanks for reminding us, we’ve put a patch for it to ignore it with the older firmware. You can try 03.04.01 and it should fix this.
For this feature to work you need two things:
- Your lock must have the DoorSense feature
- Your lock must report it’s MSR to the ST hub, open your IDE Live Logs, click on Refresh on your phone and see the logs and make sure that your MSR is not
null and it’s reporting the correct MSR it will look like
03FF-001-001. If it’s null you will need to exclude and re pair your lock. Make sure you lock is within 5ft of the hub when pairing it for a more reliable pairing and MSR reporting.
Once you have the above two, it will automatically show up.