I just installed the device handler in the web IDE. However, when I open it in the ST Classic App on Samsung Note 8, none of the tile icons are showing. I have a Schlage Connect BE469ZP lock. How do I resolve this?
Also, is it possible to see the tiles from the device handler under the new Smartthings App, or is it just available in ST Classic App? I am unable to find way to access the device handler under the new Smartthings App (i.e. can’t find the tiles that I see in the Classic App).
Hi there. Yes you can set custom actions for each user using the LUM SmartApp and this device handler. Please check the FAQ page to ensure you have a buffering device within 15ft of your lock for reliable operation.
@timemage719 it looks like you’re using 2.18 version of the ST Classic app which is broken and doesn’t display icons. Please report it to ST support (email@example.com) so they can expedite a fix. If you have an Android phone you could find a way to downgrade to version 2.17 until ST fixes the bug.
Can anyone help answer this question? Thanks in advance.
is it possible to see the tiles from custom device handler under the new Smartthings App, or is it just available in ST Classic App? I am unable to find way to access the Enhanced Z-Wave device handler under the new Smartthings App (i.e. can’t find the tiles that I see in the Classic App).
I was having the same problem and seemed to have fixed it. Get out your original Schlage instructions and DISABLE auto lock… it is the very last instruction on my instruction sheet. Don’t confuse locking by pushing the word Schlage on the keypad with autolocking after 30 seconds.
Hi there. Schlage locks have a fixed auto lock interval of 30 seconds. Yale and other locks have the ability to adjust this timeout which is what you’re setting in the settings page. You can find details about lock specific features in this post.
If you would like to use a custom interval you can disable the auto lock feature on your lock with this device handler using the Classic app and clicking on the auto lock tile and then use a SmartApp like LUM or RLA to set the auto relock option with a custom timeout in minutes (from the Door Open/Close settings page).
I noticed that this lock handler, and some of the built-in Z-Wave ones, appear as running in Cloud in the IDE. Is that used only for some of the functions? I plan on using codes it to disable intruder alerts (with actions controlled by a virtual switch that runs Local), and wouldn’t like alarms sounding when internet is down (not that uncommon here).