You can find this in the posts above but I’ll explain how isolate the source. You will need to get the raw event data from the IDE (click on My Devices -> Lock name -> List Events -> click on the first column date/time for each event you want to analyze)
- If the event was initiated by the ST Mobile app, under Event Source it will say
COMMAND
- If the event was initiated by a SmartApp the device, under Event Source it will say
APP_COMMAND
- If the event source says
DEVICE
that means the lock initiated the event (many reasons for this you can find the posts above like a bad battery, sensitive/faulty sensors, misalignment, auto lock etc) - It could be a platform ghost event (very rare and usually happens with the platform has an outage)