@storageanarchy, I seem to have caused an issue with my setup last night when I swapped out my ecobee4 ST with a replacement (warranty). I tried to back out the old install and re-add the new tstat. I removed the smart assistants and then removed the Ecobee Suite Manager and it looked like everything was removed. I didn’t uninstall the DTH or apps. When I added the new tstat and smart assistants I now see the following error in the Live Logging and there are two listings at the top for Ecobee Suite Manager and the error is under one of them.
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:34:44 AM: trace No updates…
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:33:45 AM: error java.lang.NullPointerException: Cannot get property ‘deviceChildren’ on null object @line 1807 (doCall)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:33:45 AM: info Polling thermostat My ecobee (521700037704) completed
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:33:45 AM: info 72 updates for 9 sensors (Basement, Bedroom, Family Room, Hallway, Kitchen, Living Room, My ecobee, Office, Upstairs Office)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:33:45 AM: info 9 updates for 1 thermostat (My ecobee)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:33:44 AM: info Requesting ( equipmentStatus settings program events audio location alerts runtime sensors weather ) for thermostat My ecobee (521700037704)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:33:44 AM: info Polling thermostat My ecobee (521700037704) (forced)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:32:49 AM: trace No updates…
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:31:50 AM: error java.lang.NullPointerException: Cannot get property ‘deviceChildren’ on null object @line 1807 (doCall)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:31:50 AM: info Polling thermostat My ecobee (521700037704) completed
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:31:50 AM: info 9 updates for 8 sensors (Bedroom, Family Room, Hallway, Kitchen, Living Room, My ecobee, Office, Upstairs Office)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:31:50 AM: info 5 updates for 1 thermostat (My ecobee)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:31:46 AM: info Requesting ( equipmentStatus runtime extendedRuntime sensors ) for thermostat My ecobee (521700037704)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:31:46 AM: info Polling thermostat My ecobee (521700037704)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:30:53 AM: trace No updates…
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:29:45 AM: error java.lang.NullPointerException: Cannot get property ‘deviceChildren’ on null object @line 1807 (doCall)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:29:45 AM: info Polling thermostat My ecobee (521700037704) completed
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:29:45 AM: info 6 updates for 6 sensors (Family Room, Kitchen, Living Room, My ecobee, Office, Upstairs Office)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:29:45 AM: info 2 updates for 1 thermostat (My ecobee)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:29:44 AM: info Requesting ( equipmentStatus runtime extendedRuntime sensors ) for thermostat My ecobee (521700037704)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:29:44 AM: info Polling thermostat My ecobee (521700037704)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:28:45 AM: error java.lang.NullPointerException: Cannot get property ‘deviceChildren’ on null object @line 1807 (doCall)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:28:45 AM: info Polling thermostat My ecobee (521700037704) completed
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:28:45 AM: info 6 updates for 5 sensors (Kitchen, Living Room, My ecobee, Office, Upstairs Office)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:28:45 AM: info 3 updates for 1 thermostat (My ecobee)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:28:44 AM: info Requesting ( equipmentStatus runtime extendedRuntime sensors ) for thermostat My ecobee (521700037704)
d1c9e843-c1b3-4e4b-9473-21c5826c88cf 8:28:44 AM: info Polling thermostat My ecobee (521700037704)
The other instance has the following:
cadd1b1b-6944-4105-a04a-b2b8e2b4d94e 8:34:23 AM: trace Updates sent (1109 / 2123ms)
cadd1b1b-6944-4105-a04a-b2b8e2b4d94e 8:34:22 AM: info Polling thermostat My ecobee (521700037704) completed
cadd1b1b-6944-4105-a04a-b2b8e2b4d94e 8:34:22 AM: info 73 updates for 9 sensors (Basement, Bedroom, Family Room, Hallway, Kitchen, Living Room, My ecobee, Office, Upstairs Office)
cadd1b1b-6944-4105-a04a-b2b8e2b4d94e 8:34:21 AM: info 12 updates for 1 thermostat (My ecobee)
cadd1b1b-6944-4105-a04a-b2b8e2b4d94e 8:34:21 AM: info Requesting ( equipmentStatus settings program events audio location alerts runtime sensors weather ) for thermostat My ecobee (521700037704)
cadd1b1b-6944-4105-a04a-b2b8e2b4d94e 8:34:21 AM: info Polling thermostat My ecobee (521700037704) (forced)
cadd1b1b-6944-4105-a04a-b2b8e2b4d94e 8:29:22 AM: trace Updates sent (516 / 1337ms)
cadd1b1b-6944-4105-a04a-b2b8e2b4d94e 8:29:22 AM: info Polling thermostat My ecobee (521700037704) completed
cadd1b1b-6944-4105-a04a-b2b8e2b4d94e 8:29:22 AM: info 8 updates for 7 sensors (Basement, Family Room, Kitchen, Living Room, My ecobee, Office, Upstairs Office)
cadd1b1b-6944-4105-a04a-b2b8e2b4d94e 8:29:21 AM: info 3 updates for 1 thermostat (My ecobee)
cadd1b1b-6944-4105-a04a-b2b8e2b4d94e 8:29:21 AM: info Requesting ( equipmentStatus runtime extendedRuntime sensors ) for thermostat My ecobee (521700037704)
cadd1b1b-6944-4105-a04a-b2b8e2b4d94e 8:29:21 AM: info Polling thermostat My ecobee (521700037704)