I’m experiencing a problem that’s difficult to reproduce: once in every 10, 20 or 30 times I try to arm or disarm my alarm using my Iris V2 keypad the keypad beeps questioningly and starts to do some funky intermittent glowing of the ‘OFF’ , ‘PARTIAL’ and ‘ON’ lights. The ‘network’ light at the top right switches off or starts blinking. After a few minutes, the keypad happily reconnects to the hub and (dis)arms my alarm.
When I’m disarming, this takes too long and my alarm starts howling - much to my family’s dismay.
I’ve tried to place my hub (literally) next to the keypad, but the random disconnects keep happening. Now, I’m not sure if the keypad loses connection to the hub, or just to SHM Delay, or if the hub loses connection to the internet. Is there any way to find out what’s going wrong by checking the logs in IDE? And if so, what am I looking for?
Steps I’ve already taken:
- New batteries in keypad
- Placing hub next to keypad
- Checking internet connection (however, if the drops only happen every once in a while, this is difficult to check 100%)
- Replace UTP to ST hub
- Remove keypad from ST and re-pair (10 times)
- Try different keypad (I’ve got two, of which only one is linked atm because I was afraid the problem was caused by the fact that there were two linked keypads)