My Ecobee Device is straightforward the best 3rd party software I’ve ever worked with in my life. And I have a LOT of 3rd party stuff among my smart home devices and other tools. I also work in software support, and do some developing. This is simply fantastic software. I’ve been using it for over a year and recommend it to everyone I speak to who has an Ecobee.
Yves has also been the best support I have ever experienced with a product. He’s amazing in that regard. Three times I’ve had a software conflict, found a bug, or run into a potential improvement situation. And all three times he has replied to my email within hours, and sent me code updates that fixed in in less than 24 hours. And each of those times, within a few days there was an update sent out to everyone that included that fix.
As to updates. His method did feel a little unusual initially. But I simply posted one time in the forums here reviewing his product, again, like a year ago, if not longer. And have been on the mailing list for all updates ever since. Haven’t really been back to this forum since then.
I see no problem with this whatsoever.