Hi,
I’m sorry that you’re having some kind of issues with My ecobee Device.
You seem to think that there are some issues with the code. I can assure you that there are none.
The code has been proven solid for hundreds of contributors over the years.
That’s why I still believe that you have some configuration issues or some localized issues within your ST or ecobee account.
BTW, I have solved all the issues above in the previous posts. It’s always a question of not following the installation/configuration steps and/or the prerequisites and misunderstanding the design of some specific smartapps… In very few cases, the ST or Ecobee account had some technical issues that needed some special intervention from my part or from ST/ecobee support.
That’s also why I took the time to document all the most common installation/configuration issues here:
http://thingsthataresmart.wiki/index.php?title=My_Ecobee_Device#Configuration
http://thingsthataresmart.wiki/index.php?title=My_Ecobee_Device#Troubleshooting
As I wrote earlier, the ST platform is fairly technical and should be more user friendly for all users out there especially for custom development like mine.
I’ve been pushing (and other community developers) for a ST appstore for years to no avail. I guess ST has other issues to solve first. A good ST appstore would solve many of these installation/configuration issues for end users. Custom DTHs are a bit of a challenge right now (compared to smartapps which are typically simpler to install).
And, extra support for cases like yours takes some time to investigate and that’s why I ask for a support contribution. My support packages sell for few bucks and your specific problem would be solved. It’s not possible for me to look at few exceptions (mostly coming from ST or ecobee) in some logs and know immediately what’s wrong with your configuration or ST account. I need to know how many thermostats and remote sensors (if any) you have, what’s your thermostat model, do you have HW issues with your remote sensors, on which shard you are, what’s your polling interval for My ecobee Device, have you tried before to delete everything and restart from scratch, etc. In brief, I need temporary access to your ST account to know what’s your specific configuration.
P.S. If I were just monitoring my own ST account, I would not be so confident about the code, but I’m looking at several ST accounts with many ecobee thermostats and remote sensors in different user locations running smoothly all over America and Canada…
I’d be happy to help you to solve your specific issues as soon as you contribute to one of my support packages.
Regards