@mckenph Please DO Not remove everything. There is so many posts in here now my head is spinning.
I need you to Enable Diagnostics under Get Help|Diagnostics in the manager app and enable logging as well please. Once you do that Press Done all the way back to the Installed SmartApps page wait about 10 seconds then go back in and scroll to bottom and go to NST Web. Please PM the URL so I can look at this first hand please
I’m pretty certain this it the Nest Home/Away assist. Even though it shows off in the mobile app mine keeps changing from away to home because of my dogs. So when that happens NST says hey you home and should be away so it sets it away again, and so on goes the cycle.
Well this is not good…now I can’t open NST manager after I did what you said. got the old Somethings wrong
I don’t think this is the case Anthony, at least for me. So in the last month while I have been assisting others out here, I have had two things happen:
Something is definitely creating this scenario to lose the values of either the Location Name or the Home/Away value getting set to “null”.
Is there some sort of health check that can be implemented that allows the Location to be re-selectable for Nest post install to sync it back up again when either value turns to “null”? Obviously need to track down the exact source of the issue first which I can’t pinpoint right now.
As for some if the other issues earlier in the week where one person couldn’t see 5.23 and it kept reverting to 5.20 and the other person not seeing NST Manager in the Market place at all when they had previously installed before is a SmartThings issue so disregard those. They have already reported to support and one is fixed. Somehow their shard had been modified and it not pointed correctly over the last week.
This is the stuff that’s impossible for me to fix. Tons of time has been put into making NST very resilient to ST platform issues. It’s hard to take into consideration people resetting there tokens constantly and trying to rip out NST completely and start over at the first sign of trouble.
Basically i can’t fix what i can’t see or duplicate.
This is the main reason why I built the diagnostics system into NST.
It does 2 things:
Yep, I agree and totally understand. I was just tying to set up the same scenarios and troubleshoot some of the issues others have been having lately and in the process of doing things out of whack such as folks selecting form Market Place again or resetting tokens over and over I was able to whack my system out a couple of times.
If I can reproduce the issue again, I will stop so we can go the diagnostic route. I just didn’t have the luxury of time so we could do it when I encountered this last issue and try and dial in to where the problem stemmed from.
I was trying to lighten your load because the thread had so many people reporting all sorts of various situations 
I encourage anyone having problems to immediately enable the diagnostics and logging as well.
This will allow you to watch and review any and all data related to NST apps and devices and maybe help find the issue.
Here are some screens of what it offers end users:
If I’m trying to recreate this on the fly to reproduce would it be more helpful for me to enable log collection prior to trying to recreate the issue, or does that matter?
yes enabling before trying to recreate would be ideal
Perfect. I have the diagnostic web page enabled and am going to try and reproduce this over the weekend and will document steps to exactly what I did and when it happened and will enable log collection ahead of time.
It’s going to be like taking the car to the mechanic because there is a loud knocking noise, but it stops when your drive up to the repair shop 
Keep in mind the logging window is limited to 90kb of space and eventually overwrites the oldest records. I see on average 450-500 lines stored.
Ok so if I can reproduce, what specific steps do you want me to take? Is there anything I can do on this end once I do reproduce and to keep the log from continuing to fill up and eventually overwrite the data collected from the issue?
If i turn logging off after, that clears the log right?
When and if I can reproduce, do I just send you the external url for you to be able to access it all, or do I need to physically turn the send logs stuff on?
if you turn off they get deleted or it shuts off after 48hours.
If you can reproduce maybe copy the logs into a PM as well as send me the URL.
Perfect! Will do.
I am still all locked up. Nothing is working. I turned on logging and diags and the app no longer works
There’s absolutely no way it’s locked up that bad. The worst that would happen is the mobile app would refuse to open the smartapp because something was missing. (If it’s really that messed up than this is a larger issue than just a bug in our code)
In the IDE go into My Locations > SmartApps
While you have the Log window (try to click the NST manager in the logs to filter out the other logs) running in a different tab click on the update button in the update link next to NST manager.
Keep an eye out for any errors or exceptions
Here is what I get and the circle is still spinning after I hit the update. Still spinning after 2 min
ec75768d-89cc-4a91-a2f4-41025d9cdd59 3:48:24 PM: debug NST Manager | NST Manager Updated…with settings: [appDebug:true, tempChgWaitVal:4, disableAllAutomations:false, childDebug:true, optInSendExceptions:true, devNameOverride:true, structures:RLJlWUUJInG7gmoUProQc-BcNzVNcXNKJfB_wiHChfk_8-8Nv1YZUA, resetSTAccessToken:false, tstatShowHistoryGraph:true, enRemDiagLogging:true, showDataChgdLogs:true, pollStrValue:180, pollWeatherValue:900, weatherShowGraph:true, advAppDebug:true, optInAppAnalytics:true, protects:[bIms4xqVPB1k1OisFcnjKEQ53cEly8E4, bIms4xqVPB0NovLHfHsVTUQ53cEly8E4, bIms4xqVPB1_WNdsU4CNFkQ53cEly8E4, bIms4xqVPB1zPHyVmCOwokQ53cEly8E4, bIms4xqVPB2yYjlQfez07EQ53cEly8E4, bIms4xqVPB3llPZdYofqjUQ53cEly8E4, bIms4xqVPB3fG79srTLgB0Q53cEly8E4], weatherDevice:true, weathAlertNotif:true, presDevice:false, enDiagWebPage:true, showProtActEvts:true, mobileClientType:android, disAppIcons:false, debugAppendAppName:true, pollWaitVal:10, pollValue:180, useMilitaryTime:false, thermostats:[mhYF3FL4f9nt4j7Gyn8nBEQ53cEly8E4, mhYF3FL4f9l5iF6Pf-5nz0Q53cEly8E4, mhYF3FL4f9lfLrX4N67rG0Q53cEly8E4], resetAllData:false]
And still spinning…
What circle is spinning? There shouldn’t be a spinning circle in the IDE
right next to the update button
and still spinning and if i update anything else it spins and then stops
And actually all the thermostats and watchdog are all spinning. Presence starts then stops
That’s not normal no matter what the app is doing.
Lets try something:
I need you to open up the manager code in the IDE scroll down to line 3035 and add the following below it
settingUpdate("resetAllData", "true")
Save and Publish than click on the little play icon next to the NST Manager label
This will initialize a full state repair for the app.
