So I was successful in adding the my next smart app and the my nest tstat and I do see them in my things in smart things, but for some reason when I try to use the tstat as a trigger for motion to do things its not responding and turning on the lights I want, is there any known issue for this to happen, and/or is the a way to fix what I may have done wrong?
8/10/2020, 11:24:00 AM +400ms
+0ms ╔Starting piston… (v0.3.110.20191009)
+1589ms ║╔Subscribing to devices…
+1594ms ║║Subscribing to MyTstat Thermostat.motion…
+1669ms ║║Subscribing to Front Foyer Main Lights…
+1670ms ║║Subscribing to Front Foyer Nook Light…
+1671ms ║╚Finished subscribing (89ms)
+1701ms ╚Piston successfully started (1700ms)
it shows that the thermostat saw the motion in webcore but it doesn’t actually turn the lights on for some reason?
Hi @Trenton_LaBiche, first do you see the motion status changing in the IDE or in the ST classic mobile app?
Motion detection is related to your firmware. If you don’t have the latest firmware, it may not work.
Apart from that, I don’t see any other reason to not work as others have used it in the past (for instance, see post [RELEASE] My Next ManagerV2 for your Nest® products).
Regards.
Ok how and where do I get the most updated versions of the app?
Hi, as indicated in the email that was sent to you, you’d need to save & use the same selffy download link to get minor updates. This is also indicated at my store.
I usually post all minor updates under this forum thread.
Regards.
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ok I have the latest firmware is there any other reason this might not be working, not sure if there is anything else I could check. thank you
ok, is the latest version of the tstat v2.4.6?
Yes, as indicated in my last post about the versions.
ok, well im not sure what’s going on with it then in the Smartthings classic app, its constantly showing that there’s motion, its not going back to no motion, im not sure what is going on with it. in my pistons it does trigger the other way when I use other things as a trigger to set the temp. but the motion just isn’t working as of right now, like I said its constantly showing that there’s motion. have you seen this issue?
It usually means that your Nest tstat is not set for motion detection. Please contact Nest support about it.
Ok so I reset my thermostat and tried all this again and now when I go to add it on the Smartapp it’s not showing my thermostat as a device to add, it’s not picking up any device now any ideas?
I’m also trying to set it up on the new smartthings app, will it work to set it up on new smartthings app? Classic app has having some issues right now.
Hi, Has Nest support told you to reset your tstat? If yes, then follow the steps below.
All custom devices must use the ST classic app for instantation of the Nest devices. The new Samsung connect app doesn’t support it. It’s indicated under the ToS at my store, and in the README at the github.
Regards.
Yes I’ve done all this so idk what the deal is!
Hi, as you have reset your tstat, I’d recommend extracting the login info again:
Did that too, still no thermostat so Idk what’s wrong, idk why I was able to get my thermostat the first time I did it but the motion wouldn’t work so I talked to nest help and they had me reset it completely and add it back into the app, now for some unknown reason nextmanager isn’t seeing it as a device! So idk
Hi, you have to reset the tstat under a specific option (WWN):
Did that too.
Hi again,
You need to check the logs in the IDE as indicated in the troubleshooting section at the ST community wiki:
If your device is not appearing at all, and you’ve checked the logs in live logging and found some errors/exceptions, the likely cause would be that you haven’t copied the google/nest login info correctly or lost your auth tokens by closing the home.nest.com session.
Please refer to the following troubleshooting section, and re-enter the login info (and check the logs for any exception like Unauthorized or error 401 or any other errors) as indicated in the steps below (with screenshots):
P. S. As a reminder, do not log off from your active session in home.nest.com . Otherwise, you’d lose your auth tokens and have to redo the steps above.
That’s all I can do for you at the moment. I cannot help you without logs. Please send the logs to services@maisonsecomatiq.com as it is not recommended to post sensitive info about your Nest devices in a community forum.
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