Hey everyone, I’ve read through the majority of this thread, and am not able to find the specific problem I’m having. I apologize if it’s here and I just missed it, but man, this thread is long.
I am a new user (installing this week) and picked up an IRIS keypad model 3405_L because it seemed like the right thing to use for my security at my business. I want to have multiple users and track who uses it. So I have User Lock Manager (ULM) app installed as well as Smart Home Monitor (SHM). But I can’t make the Keypad arm or disarm the system.
On the ULM app I have the Iris keypad selected under “select locks” and under Keypad Info I have the Iris Keypad selected as well. For routines I have “Goodbye!” set for arm/away and “I’m Back!” set for disarm.
I have 1 user added with a code of 1234 to play with it. From what I understand (I saw conflicting info) I should be putting in the code 1234 then “on” or “partial” to set Arm/Away on SHM. And 1234 “Off” to disarm SHM. Neither does anything.
I’ve tried doing the code without the buttons. I’ve tried doing the code then on/off and have tried on/off then the code. No reaction.
When I look at the keypad in my things it says “Disarmed”. If I select the device from the list I see a control panel with a big green “disarmed” on it. There are 7 tiles below that. “motion” and “Off” are in color (blue and green respectively) there are 5 more that are “grey”: Tamper, Panic, a speaker, a reset/refresh symbol and “80% battery”. Recent activity shows changes whenever I’ve made changes in the ULM. So if I unlink the keypad and relink it. it will give updated status. They keypad beeps whenever I touch a button. and if I set the ULM to notify me if a bad code is used, as soon as I type in a 5th number it does a two tone beep. So it seems to know something is happening.
Help? Any ideas why it wouldn’t be sending a signal? Am I missing something?
Update: I just noticed it’s updating the temperature in the right now and recently tabs. So its definitely communicating at least for that…