[OBSOLETE] Lowes Iris and XFinity CentraLite keypad DTH + Apps

The alarm goes off if I arm the system from the app or one of the key fobs I have. But I can’t arm the system (or disarm it) from the keyboard. It’s not accepting an arm signal from the keyboard. (the problem I’ve been fighting with). the keyboard is there. it’s clearly working on some level. the temperature readout works. it seems to know it’s there and occasionally if I play around with it it gets some sort of signals to/from the keyboard.

the only problem is that I can not use a code to activate or disarm my Smart Home Alarm smartapp. pin/ON does not Arm it. pin/OFF does not disarm it.