RBoy
(www.rboyapps.com - Making SmartThings Easy!)
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That’s because you’re using a Zigbee lock and ZigBee locks don’t support remote programming yet (see the first post, it only work with Z-Wave locks right now). We’re still developing a customized version of the ZigBee DH that will allow remote programming but in the meanwhile you can try this alternative version (not certified but you can try it):