I’m having 2 issues with this device and I’m not sure if they’re related. These things started happening after I recently updated both the DTH and related smart apps (Lock User Management and Schlege Lock Alarm Mode and Sensitivity Change and Monitor). They are all current as of about 5/20/18).
The issues are:
1 - I get an error on the DTH just after the Schlege app runs: Contact Developer Is Alarm Sensitivity Not Supported, Mgr 003B-6341-5044. That fingerprint should is for my Camelot deadbolt tied to the DTH and should be supported. After this error the device appears to be unreachable until I perform a refresh, but log messages continue to be generated.
2 - I have 2 time restricted lock code users. Although I am notified that the lock codes were properly removed and re-applied, it doesn’t appear that they are actually registering on the lock (i.e., the physical lock doesn’t have the changes). This is the same lock as the first issue and the timing of the changes are the same - both are mode based. This is why I suspect there may be a cause/effect. One potentially related note: The lock times used to go past midnight (e.g., lock available from 6 am until 1:30 am). I suspected that this may be the problem so I broke those up into two seperate schedules (e.g., 6 - 11:59 and midnight - 1:30). This did not help.
I’ve tried tracing and other debugging techniques to no avail. Please let me know how to proceed.