Hi, I just installed this application the other day and configured it with my Zwave Schlage Connect locks. I’ll admit, I’m new to all this, so I’m convinced I’m doing something incorrectly here.
I connected the locks initially with the default device handler and configured the SmartThings app just to make sure they would lock/unlock from the phone.
Then I updated the device handler to the Enhanced Zwave version from the site(updating via the IDE to make sure it applied to the two locks after adding it), then added the LUM. I did follow the clear codes procedure on the website. I can lock/unlock the locks from the SmartThings “Things” interface still at this point. I programmed 3 users with unique codes, all configured to access both locks. When I program them, it goes yellow at first, then goes green about 10 seconds later, indicating programming to the lock was successful.
However, the codes I’m programming are not actually working on the locks.
I did a clear codes procedure again, and reprogrammed another code for both locks and I get the same result.
I’m going to wipe everything when I get home later and try to attach the locks using the Enhanced Device Handler initially(rather than updating it per the website instructions) and I guess I can copy/paste the LUM app again(although I think it’s working correctly), but is there anything else I’m probably doing wrong?
Thanks for any suggestions.
edit - just in case it matters, the two doors are both near each other(garage and front door). The SmartThings hub is sitting maybe 10-15 feet from each door with clear line of site. I do have a ZWave repeater i can plug in closer, but I don’t think that’s the issue, as I interpreted the yellow/green measure to indicate that a confirmation was being made of the lock code provisioning. I’d assume the code is stored in the actual lock, and that the SmartThings LUM is only doing “provisioning” and notifications and any other automation, not actually doing the authenticating, that’s all inside the lock…maybe I’m wrong.