From my experience (and others also), modifying an existing code doesn’t seem to work well. It’s best to just delete the user and re-add them as a new user/code. Make sure you give it a minute or two for each deletion and add for it to sync to your lock (it should show in your “Recently” actions within your lock’s activity that user codes/slots were removed and added).
For your issue with the new user code not working. Are you sure the new user was added completely? The new user exists and was saved properly and enabled? When adding a new user, I have to press Save and Done several times to make sure the user was properly added.
Did you ever set up any codes manually on your lock before setting codes up with Lock Manager? That’s the only other thing I can think of that could be causing issues.
I have found that you should disable the user account first, wait a few minutes and then delete the user acccount for it to be successfully removed from the lock(s). Otherwise you end up in the situation you described.
last night I deleted all of my users and all of the codes. The screen that I included a screen shot of previously (showed “Retry”) now finally appeared normally and showed all the slots/codes, and eventually showed all of the slots empty.
I then re-added four users and codes and those work properly, and the codes I was trying to get rid of before are removed.
However now I can’t get the screen that shows all the slots/codes to display again, it’s gone back to showing Retry.
You can try removing the lock in Lock Manager, Then re-add it. Then go into each user, select the lock at the bottom of the screen and choose reset lock which will resend that user code to that lock.
At the bottom where it says locks just above the remove in your picture, there should be a list of all your locks. That is where you would find the reset option. Something is not right.
Since I’m missing basic UI elements in the app, looks like things are pretty crossed up in my lock setup. Maybe I’ll remove the users, remove the lock, remove the Smartapps and then add them back and start over.
Users only appear on the main screen on the app below. If they are also supposed to appear on that screen I posted in my message above, then things really are messed up.
Bizarre. I’m gonna remove the lock, remove all users, and the smart apps and then start over installing everything again. Clearly somewhere along the way something went wrong with my setup, possibly at one point when the smart apps changed something happened and mine didn’t get updated properly.
Thanks for your help and screenshots, clarified that this is just too messed up to try to tweak, so I’m gonna start over.
It is not fun to be special.
