Edit: Sorry mixed up the posts.
As Erik said you may need a repeater.
Also there’s a potential bug in the latest hub firmware which causes beamable devices to lose one way communication with the hub. The symptom is that the lock will not respond to the hub commands but the lock can update status with the hub. So hub → lock failed communication where as lock → hub works or vice versa.
The solution is to exclude and repair the lock. I’ll post the link to the other thread where this is being discussed.