[RELEASE] Iris SmartPlug Z-Wave Repeater with Diagnostics

I’ve been messing with this for a few days now, and I still can’t get it to pair. I can get the plug into pairing mode, but as soon as I tell the hub to search, the led in the plug flashes quickly a few times and stops. ST never finds anything.

This is annoying as I have a few if these and I’d really hate to have to get rid of em.

Try deleting and re installing the device handler. There is a problem with custom DTH going stale.

I have the same issue I have changed all mine from this DTH to the standard local smart Power outlet DTH. I deleted this DTH so deleting and re installing as suggested doesn’t seem to help. I have 4 on my system that I paired several months back that work great.

I guess I will try support again. I sent in a ticket and a Jennifer got back to me fairly quickly but as I figured she gave me a canned response on how to pair and reset the plug. Although I had clearly spelled out that I had done all that. I even mentioned I was using the classic and not the new app and of coarse she gave me the instructions for using the new app. I was polite and told her, again, I had done all that and asked for a more in depth analysis she said I should try using the new app. Even though I have been avoiding installing it I went ahead and installed and tried with new app, it made no difference. I again asked for more options and she has never responded back. Apparently I hit the limit of her helpfulness.

I tried the new app as well, twice it would find the Z-wave repeater part but not the Zigbee on/off switch.

Same here, but I did it with the classic app. I never tried to pair the Z-wave portion with the new app…

It was really odd for me, when using the new app I wasn’t even trying to pair the Z-wave portion either (quickly repeatedly pressing the on/off button about 8 times). I was doing the usual pairing of the Zigbee portion and the Z-wave repeater shows up. I don’t know what is up with that.

That was the same for me the first time. I was trying to pair the Zigbee side and I saw a device pop up. I thought at first that it had started working again. I named the device and then when I went to set it up in my routines I could not find it. It took me a minute to realize it was the Z-wave portion that had paired and not the zigbee, I was using the classic app at the time. On a couple of later attempts after the zigbee portion would not pair I went through the Zwave portion to see if another would pair and they did.

I called support and the guy I spoke elevated it to next level support and I am supposed to hear back from them in 24 to 48 hours, We will see…

I have 12 of these showing up as devices that I control and as z-wave repeaters for a total of 24 devices.
To make them work follow these steps.
Go to add a device.
Select IRIS.
Select plug.
Hold the front button in as you plug it in and release it when it turns blue. It should flash blue a few times and eventually pair as a device
Make sure the blue light is on and go to add a device again.
Select IRIS.
Select plug.
Push the front button eight times fast and wait for a while and it will pair up as a z-wave repeater this time.
Repeat these steps if it doesn’t work the first time.

I have 4 that work, i paired them about 6 months ago, and I know the procedure. I can pair these plugs to three other type hubs, but not to ST. These plugs use to be paired to ST., before I moved and stuck them in storage.

On a side note what a POS that new app is.

So, the same was happening to me. I found them in the IDE even though they were not showing up in the app. There I was able to change the device type to this DTH, and they showed up in the app without having to add them again. All is well now. You might try going into the IDE and searching for the name you gave them.

Looks like it’s sorted out. I got a message from Brad at ST and he got me going. In my case I was using this DTH for all my plugs and some had mentioned it was a DTH issue I deleted this DTH and moved all my working plugs to the stock DTH, but I had the same issue. What I didn’t realize is I still had another DTH loaded in my library that I had forgotten about. It was called “blebson : Iris Smart Plug”

I don’t remember when I loaded it. Brad had me comment out one line in that DTH and my plug paired almost immediately. When I get home tonight I am going to remove that DTH after I get all my plugs paired and then re-load this one and switch them back. So thanks to @Brad_ST

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I am having this same issue. Would you kindly tell me what DTH is ? @Brad_ST could u help me out?! Thanks in advance

Thank you @mikejudy this worked!

@Brad_ST
@mikejudy post above helped me and I’m set up now! Thanks!

Took 2 brand new plugs I’ve had for a while out of the box and attempted to pair. Zigbee has paired fine. I’m at a dead end on the Z-Wave.

I’ve paired a number of others in the past with no problems, but just can’t seem to figure the two new ones out. I was originally using the Blebson handler for Zigbee. I have since deleted that and moved all zigbee operations to the native SmartPower Outlet option in case that was causing the hiccup. I later added this custom handler in case that might help my z-wave issue. The handler works fine for all of the existing repeaters, but still can’t seemingly find the new ones from the Classic App.

I have not had a problem getting the outlets into the flashing pairing mode. Early attempts seemed to require 3 button pushes… now they seemingly respond to 8. I just can’t get the app to find them. Hub and outlet both flash as if they are making the attempt, but the zwave portion of the outlets just never show up in the app or website device list.

I’ve tried various combinations of hard resetting the plugs, deleting and repairing the zigbee portion, unplugging, zwave repairs, zwave exclusions, republishing all custom handlers, hub reboots… all with the same result

At this point, I wonder if I should just chalk it up to these being part of the “bad batch” that others have mentioned.

cyberlian, Interesting…

I’m trying to setup 3 3210-L outlets and they are all doing the same as yours.

Zigbee adds with no issues.

But the z-wave part does not add.

I put it in pairing mode and try adding the device. The light blinks on the Iris for a while and than stops blinking like it paired. But I checked IDE and but ST apps and nothing.

If I want to try and pair it again than I have to exclude is and it will allow me to pair the zwave part. But the same thing happens.

I’ve even tried to watch IDE logging and nothing ever appears.

I’m stumped and will probably contact support…

Re-publish any custom device handlers you have.

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This has been fixed with the latest ST hub firm update.

Mine are adding fine with no problem.
Good luck

I stopped using these because of issues with xioami zigbee devices. This new DH was easily detected and it reports as working. My question. If I uninstall the zigbee functionality form the IDE, I see that the z-wave still works. Is the zigbee still going to screw up my xioami devices? Thanks.

Also, Z-wave test successful, interrogation fails. IDE says online as z-wave.