Make sure your presence sensor app it updated. That option sends a command directly to the app and requires it to be updated. Your version number is located in the settings screen in the presence sensor app. (Currently the latest version is 1.6.2)
Hi,
Iāve got the latest apps (just downloaded today). Iāve setup the device handler and smart app. When adding the smart app in SmartThings and selecting āpair this deviceā, the android app has an error in the notification bar saying update error #3, error setting presence.
Any ideas what is going wrong? I canāt see any āThingsā which match the name Iāve just created for this presence sensor.
Checking the logs. Give me a minute.
My badā¦ i messed it up in the last update lol. Just updated the app again.
Thanks for that. Iām no longer getting an error in the presence app. Iāve got two different issues now (one just looks like a bug I can work around).
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On SmartThings when adding a presence sensor, I press new, enter a name for the device but the option to select this device or a different device doesnāt load until I put a name in and press save. This will give me an error then end up loading the boxes to select this device or a new device.
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After adding a device within SmartThings, it says invalid device Id. When putting the device id in from your app, it says āplease fill out the required fieldsā but all the fields are filled.
If I change the minutes from 0.0 to 1, it allows me to save but still says invalid device Id.
So you shouldnāt have to enter device IDs or anything. Once you pair the app, it should automatically create the device.
Where are you getting the error to fill out required fields? The timeout shouldnāt be required.
This is what it looks like for me:
It will always stay on invalid Id even after manually entering it.
Update your device handler. Thatās an old version.
Weird, I grabbed it all from your github yesterday. Iāve just checked for updates and it said it was obsolete. Iāve updated it and it seems to be working now. Iāll try it out over the next few days.
One nice to have for a future release, the ability to set a device image for the presence sensor thing.
Thanks for the help!
This whole setup actually stopped working for me on Friday morning.
I still have the app installed and I see no indication that itās having issues, but ST no longer sees the device as arriving / departing.
Iāll have to look into the logs today and see if I can figure out whatās going on.
If you find any errors in the logs online, let me know. If not, you can PM me your device ID and I can check to make sure everything is good on the server.
Hi there,
Iām getting the update error #3 . I have a samsung S8 pls help !
What does the rest of the error say?
The error says
Update error #3 Error setting presence
I have downloaded and removed the app many times, did the patch as well , still getting the same results. Pls help
Hey any help you can provide? Iām stuck
I remember getting this at some point but I canāt recall how I fixed it.
I think I removed everything and re-installed the app and the āOreoā fix. Also make sure you follow the instructions carefully because if you do anything out of order it goes crazy
Please PM me your device ID. I think I already know the issue but I want to be sure.
Well, Iām about to take the plunge and switch to using this presence sensor. I spent an hour reading, that includes skipping about a third of the posts, johndc7, you have certainly put a lot of effort into this, so first of all thank you for your contributions!
Iāve noticed on many of my adventures in smartthings, as a solution grows, one common problem is new users typically run into problems that were identified previously, but never made it to the install instructions.
So before I take the plunge for my wife, who wonāt have the smartthings app installed on her note 5 phone, and my note 8, wanted to check if the instructions are up the date with all the known issues? 1)
Iāll be happy to help document or provide additional write up to help if need to address known issues etc. If Iām understanding right, you may have an update in the works, should I hold off? 2)
Thanks!
Everything should be updated and there are currently no known issues with the setup.
Let me know if you have any issues with it and I can update the instructions if needed.
I am trying to use this device. I believe I have followed the instructions, but when attempting to add the Presence Sensor from the My App under SmartThings. After selecting to Create a new device, and giving it the name of āRobā, I get an error that says: āThere was a problem processing your request. Please try again.ā
It does create a New Device Id.
If I then click in Pair this Device, and open the tab in the browser, I get the following error:
Update Error #3.
And, in the notifications on my watch is says:
āUnable to locate linked SmartThings account. Linking your account again should resolve the issueā
Where does it need to be linked?
I am using a Galaxy S9 (SM-G960U1) running 8.0.0 with the latest update security update.
Thanks for any assistance.
That would make sense since it doesnāt save in the SmartThings app.
Do you see any errors in the logs (online under live logs) when you attempt to save in SmartThings? I assume OAuth was enabled correctly and everything right?