It’s a timing issue with the Z-Wave mesh. The Schlage BE469 is very sensitive to z-wave mesh. If the commands come too soon it ignores them or it isn’t ready to accept receive it drops them. Best solution is to add a z-wave repeater within 20ft of the lock. That creates a buffer and holds the command until the lock is ready to receive it. If you have enough repeaters in the mesh these timing issues go away. When you installed both apps they sent the commands a little apart, probably right timing so that the lock is ready to “accept” it.
2 Likes