Post the raw description shown on the device details screen.
DoorBell 6 Device Door Bell
Name DoorBell 6
Label Door Bell
Type Aeotec Doorbell 6 Button
Device Network Id 99
Hub SmartThings Hub
Last Activity At 2019-08-12 12:59 PM EDT
Date Created 2019-08-12 12:59 PM EDT
Last Updated 2019-08-12 9:09 PM EDT
Data No data found for device
Current States * switch: off
debugOutput bool true
repeat enum 4
repeatDelay enum 4
tone enum 6
toneIntercept enum 2
volume enum 1
Execution Location Cloud
Events List Events
In Use By
I was looking for the “raw description” because if that’s not populated then your not going to be able to get the device to work until you remove it and reboot the hub, but that’s the one thing you didn’t post.
The problem you’re having right now is caused by using the wrong handler. If both of the Aeotec Doorbell 6 handlers were installed before joining the device then ST would have assigned it the “Aeotec Doorbell 6” handler, but the type field is currently set to “Aeotec Doorbell 6 Button” which is the handler for the child button devices.
As long as the raw description is populated, changing the type to “Aeotec Doorbell 6” should solve your problem.
Sorry for the dumb question but, I’m not sure about the raw description, how do i get it?
It’s on the same screen as all the other information you posted, but I think it’s near the bottom.
Thank you Kevin.
I did remove the DH and rebooted the Hub. This is the code I am using from the aeotech site:
Is this the correct one ?
Yes that’s the main handler and you also need to install the button handler.
Once those are installed, join the device and SmartThings should automatically assign that handler to it. If it doesn’t and the raw description is populated then you can change the type field to “Aeotec Doorbell 6”, but still post the raw description so I can compare it against the fingerprint in the handler.
Please remove that link because we’re still on the Aeotec Siren 6 topic and I don’t want to confuse users. If SmartThings didn’t automatically assign the correct handler then we should move this conversation to the Aeotec Doorbell 6 topic.
Thanks, again… Installed both, but still having the same issue.
How can we move the conversation to Aeotec Doorbell 6 topic?
I’ve installed the siren 6 with the code and all working fine.
My problem is that the siren LED constantly flashes, one flash every few seconds.
Does anyone know of this means something, do O have a setting wrong or is it normal?
It thinks the battery in the doorbell button is low, but this device is known for reporting false battery levels so the battery might be fine.
If the battery isn’t very old, push the physical doorbell button and then open the button device in the mobile app and tap the refresh tile. That will request a new battery level and if the battery is really OK the blinking should stop.
If that doesn’t fix it you could try re-inserting the battery to see if that resets the level, but if it doesn’t then the battery is probably actually low and needs to be replaced.
Update: I just realized this is the Siren topic so it most likely doesn’t have a doorbell button attached and everything I wrote above doesn’t apply to you.
The most likely cause of what you’re seeing is the strobe being on so try tapping the off tile to see if that stops the flashing.
That may be worth a look as I do have a doorbell button paired with it. Using it as siren and doorbell.
I’ve already tried switching off the strobe through the app. Will try the button battery thing tomorrow.
In that case the button battery is definitely the reason why it’s flashing, but whether or not the button battery is actually low is the question.
That being said, if you’re using the Aeotec Siren 6 with the button you should be using my Aeotec Doorbell 6 handler. That handler polls the button every 3 hours so if it starts flashing because of a false low battery reading it should eventually stop flashing on its own…
So I changed the battery and no more flashing. It was the original battery that came with the button so may have been low.
Thanks for the help.