I have been a long time SmartThings user and I recently renovated my house. The contractors removed all the switches and I’m now trying to get everything back together. At this time, I felt it would be best to just start over with a new Samsung SmartThings Hub, as my original hub was the very first.
I believe I made a mistake with the migration by not excluding all the switches before I left the house. Unfortunately, that ship has sailed and I’m trying to get everything back together.
I cannot get ANY switch to Add to my new hub. I go to General Exclude and perform the exclude (mostly GE In-Wall Dimmers, GE In-Wall Smart Outlets, Lamps, Smart Outlet, etc) and it always says “X devices deleted”. I assume the exclude works.
When I go to add a device back, the hub WILL NOT find the device. I’ve tried just about every help topic and cannot get them to add back to the network.
What am I missing?! Has this happened to anyone else?