I have been a long time SmartThings user and I recently renovated my house. The contractors removed all the switches and I’m now trying to get everything back together. At this time, I felt it would be best to just start over with a new Samsung SmartThings Hub, as my original hub was the very first.
I believe I made a mistake with the migration by not excluding all the switches before I left the house. Unfortunately, that ship has sailed and I’m trying to get everything back together.
I cannot get ANY switch to Add to my new hub. I go to General Exclude and perform the exclude (mostly GE In-Wall Dimmers, GE In-Wall Smart Outlets, Lamps, Smart Outlet, etc) and it always says “X devices deleted”. I assume the exclude works.
When I go to add a device back, the hub WILL NOT find the device. I’ve tried just about every help topic and cannot get them to add back to the network.
What am I missing?! Has this happened to anyone else?
@HalD Yes I attempted to do so. On the GE paddle dimmer, I popped out the tab, pushed the tab back in and then pushed the top button 10 times. According to my research this is the way to reset these switches. Do you have any perspective on that?
The crazy thing is, I’ve attempted to reset the other devices (smart outlet, lamp, etc) to factory settings and SmartThings will not find ANY device.