Bear with me while I describe today’s user experience, because I think it’s helpful for ST staff to understand how bad it’s been.
I was in my house this morning, and noticed that one of my motion sensor automations wasn’t working. I tried to trigger the outlet manually through SmartThings Android app, and nothing happened. My first thought was maybe the outlet somehow got disassociated from the network. This was about 3 hours ago.
So I tried repairing my Z-Wave network. Did not work. Then I tried pulling reconnecting my hub from the network. Did not work.
Then, everything went haywire in my app, it said it couldn’t connect to, and I was getting a bunch of errors. I looked on another Android device. Same problem.
I then finally went on my computer to see if I could find anything on Reddit, and that’s when I learned of the firmware push.
A better situation
Why in the world did the app not clue me in to what was going on? Instead of not working and reporting mysterious errors, it could simply say an upgrade is in progress. Shouldn’t the app have notifications for this kind of thing?
My ongoing problem
Eventually, my apps were able to reconnect. But even now, 3 hours later, I can’t control any of my switches. I get updates from my sensors, by my switches stall at “Turning On” or “Turning Off”. I’ve tried rebooting my hub and repairing my Z-Wave network. Neither thing appears to help at all.
Is anybody else still having degraded service, or has something gone wrong for me?