Rachio "Slope is Null" is flooding Activity Feed

I’ve been working on fixes for Rachio. There overhauled there API to allow more advanced features the issue is that it’s missing a couple items from before to make it work with ST.
I will let you know when the update is submitted to ST (It shouldn’t be more than a week)

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rachio

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I knew you would be on it. Thanks!

This is what I got from Rachio support when I contacted them.

This is a known issue, and we do appreciate the fact that you are bringing it to our attention that you are experiencing it as well. The primary reason for this is due to the fact that we changed some things in our API with the recent V3 update, and SmartThings hasn’t quite gotten it fixed yet. If you would like to get it fixed a tad sooner, I would highly recommend contacting SmartThings support themselves, as since SmartThings developed the functionality for the integration, they are the only ones with the necessary resources to resolve the issue.

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This seems like a pretty lame support response if you ask me.I understand that APIs changed in the new version however they have been working on this upgrade for a very very long time. Having their APIs provided to their integrators well ahead of launch should have been done. This whole V3 upgrade has been nothing short of a gong show. Just check out their support thread on the Rachio Community and you’ll understand…

Why is anyone contacting anyone. The guy who wrote the code already said he’s working on it… (tonesto7)

I contacted Rachio before tonesto7 replied. Thanks for looping him in this thread.

This has nothing to with Rachio dropping the ball or bad customer support.
It has to do with them reaching out to me over a month ago asking me to test for any breaking changes and I got overwhelmed with work and family and didn’t have time to do it.
So at the end of the day if you still feel the need to be mad at someone you can be mad at me.

FYI: I will be submitting the changes to SmartThings within the next couple days.

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No problem. Totally understand, thanks for the claification.

Will these updates support Rachios new pause feature?

Thanks!

Even with the new updates there still isn’t really a pause feature. there’s a standby which it’s supported since release.
If you see that there really is a pause feature let me know and I can try to get it in before I publish it with SmartThings

Oh am I misunderstanding the new feature they have listed?:

  • The new Remote (pause, skip forward, skip backward are finally here!)

There is still 2 feet of snow here so it will be awhile before I get to test it…

I am not seeing ‘Slope is Null’ logs anymore, but now I am getting ‘Standby Mode is Off’ . The frequency is the same as the previous error.

Same here by the opposite since I am in standby mode. I see it every 15min

I just submitted the code to ST. I haven’t received a reply yet so i’m not sure what the lead time will be :slight_smile:

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Thanks for working on this!

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Any update on when these changes will be applied?

Have you heard anything from ST on your code revision?

I saw this post from a week ago…

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Thanks so much for doing this.

My Rachio controller was working through ST until a few days ago. Now all the ST Rachio devices are listed as Unavailable. Is this related to the issues I read above?