Qwickset cant connect try again later

ST hub 2018 will pair with qwickset 888 and allow me to rename it, but when I try to operate lock it says can’t connect to qwickset 888 now, try again later. Any Ideas. I have three of these locks and all do the same thing.

Try connecting them through the smartthings “Classic” app instead of the “new” smartthings app.

1 Like

yes I tried that. I also did a factory reset on the qwickset. I have three qwicksets and they all do the same thing. als I left them connected to the hub and the next day they say not connected

They need to be added within a couple feet of your hub. Otherwise they will act like they paired but not actually work.

1 Like

they were within inches of the hub