# Question About Samsung Smart Monitor M7 (43)

**URL:** <https://community.smartthings.com/t/question-about-samsung-smart-monitor-m7-43/233311>\
**Category:** Devices & Integrations\
**Created:** [October 20, 2021, 8:45am UTC](https://community.smartthings.com/t/question-about-samsung-smart-monitor-m7-43/233311 "2021-10-20T08:45:31Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![J.T](https://avatars.discourse-cdn.com/v4/letter/j/74df32/32.png) [@J.T](https://community.smartthings.com/u/J.T)\
**Post date:** [October 20, 2021, 8:45am UTC](https://community.smartthings.com/t/question-about-samsung-smart-monitor-m7-43/233311/1 "2021-10-20T08:45:31Z")

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Hi all,  
I’m not new to smartthing but I’ve recently added to my setup a smart monitor that in teory should be controllable via the smartthings app. The fact is when the monitor is off it disappear from the app and became listed as offline. In the monitor settings I’ve selected on, the function to turn it on via mobile devices but it only works when the monitor is off for only few minutes, after that time it is impossible to turn it back on using smartthings, it disappera from the list of DEX compatible devices and from the smart view menu on my mobile (so not only from smarthings). The only solution is to turn it on using the remote controller of the monitor itself.  
Any suggestion? I see from my router that in fact after few minutes the monitor disappear from the wifi…  
Thx all for any help

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**Author:** ![jkp](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/jkp/32/117130_2.png) [@jkp](https://community.smartthings.com/u/jkp)\
**Post date:** [October 20, 2021, 10:44am UTC](https://community.smartthings.com/t/question-about-samsung-smart-monitor-m7-43/233311/2 "2021-10-20T10:44:47Z")

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Tagging @SamsungZell

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**Author:** ![Werna](https://yyz2.discourse-cdn.com/smartthings/user_avatar/community.smartthings.com/werna/32/182418_2.png) [@Werna](https://community.smartthings.com/u/Werna)\
**Post date:** [April 17, 2024, 11:32am UTC](https://community.smartthings.com/t/question-about-samsung-smart-monitor-m7-43/233311/3 "2024-04-17T11:32:43Z")

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I have the M7 43" too. I can’t connect my Ring Doorbell Plus with the M7. Are there any solution?  
I got the message “webrtc ring camera not supported”.

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**Author:** ![J.T](https://avatars.discourse-cdn.com/v4/letter/j/74df32/32.png) [@J.T](https://community.smartthings.com/u/J.T)\
**Post date:** [April 19, 2024, 6:29am UTC](https://community.smartthings.com/t/question-about-samsung-smart-monitor-m7-43/233311/4 "2024-04-19T06:29:12Z")

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I think that like on the smart tv ring is no more supported on smartthings on the tv or smart monitor. On my tv every time i open smartthings a message pop up saing that since about a month.

> **[Ring Doorbell TV Pre 2022 Support Ending](https://eu.community.samsung.com/t5/tv/ring-doorbell-tv-pre-2022-support-ending/td-p/9036894)**
>
> Shame was a handy feature,.in particular the PiP for motion or ring. Quite happy with my 2021 QN95A. Wondering if this is more a Ring than Samsung decision... Solution is buy a 2022 onwards TV